Announcement

Collapse
No announcement yet.

Verisign Payflow Pro fraud service problems today?

Collapse
X
Collapse
 
  • Page of 1
  • Filter
  • Time
  • Show
Clear All
new posts
Previous template Next
    #1

    Verisign Payflow Pro fraud service problems today?

    I just had a customer contact me that she was having trouble placing an order due to a fraud service error. This is usually caused when a customer doesn't enter the correct 3 digit security code. However, I checked transactions today, and there are several instances where it says, "Fraud Service Internal Error - Go to security tab to rerun transactions through filters"

    Has anyone noticed this problem today - Is the fraud service down? I am thinking about turning it off for the time being as several orders are being stopped in their tracks.
    Tags: None
    #2
    Furthermore, if I go to the security tab to rerun the transactions, there is nothing found in the report.

    I switched it to observe mode for the time being. It looks like most customers were successful by their 3rd attempt. This one customer contacted me after trying twice and was the only one who didn't get through.

    Comment

      #3
      What version of MIVA Merchant, and have you contacted your gateway's support yet?
      Last edited by Vic - WolfPaw Computers; 06-27-06, 01:09 PM.

      Comment

        #4
        I am using 4.23 - just posting here to see if others are experiencing the same issues and to make you aware of any possible problems. I am contacting Verisign now.

        After turning off the fraud service, the same customer's order went through and another order did as well. The first transaction stopped was at 10:26:12 AM (PST). Only one order since then had gone through on the first try.
        Last edited by apanda; 06-27-06, 01:18 PM.

        Comment

          #5
          Just to confirm that there IS a problem... Versign is actually running a blanket message when you call saying that they are aware of this issue and are working to resolve it. The error code is 127.

          My question is, why don't they send out an announcement so store owners know to turn off fraud detection?

          I'll update if I find out anything else. If anyone else finds out it is working again in the mean time, please post an update as well.

          Comment

            #6
            Do you have any idea how many merchants they would have to email?

            Posting a message on their website or in their phone message is likely more responsible.

            Comment

              #7
              Originally posted by Vic - WolfPaw Computers
              Do you have any idea how many merchants they would have to email?

              Posting a message on their website or in their phone message is likely more responsible.

              Comment

                #8
                You missed the point... Store owners don't know to call to check or check the website until AFTER they discover the issue themselves and have lost orders.

                I posted this message here to help others. Take it or leave it.

                Comment

                  #9
                  Ummm...ok.

                  Comment

                    #10
                    As a heads up to those using Payflow Pro - If the customer was using a debit card at the time these errors were occurring, each attempt is showing up as an authorization, so they'll think they were charged multiple times until those authorizations are removed.

                    Comment

                    Previous template Next
                    Working...
                    X