"Bad Signature on Cart"

[massbay]

Anyone have insight into this intermittant problem?
The first time customers put something in their basket and try to use Google Checkout from our site, they go to the "Oops" google screen saying there is an error. The error is "Bad Signature on Cart". If they do almost anything else (refresh screen, visit another page, update the basket, then the problem fixes itself and Google Checkout works.

To make the problem come back, we have to manually delete their basket.

[massbay]

Re: "Bad Signature on Cart"

Still can't solve this one, but here is a piece of additional evidence. Looking at the cart that is sent to Google with the bad signature, for some reason it does not include any USPS shipping methods, only UPS methods. After a page refresh, the cart gets both USPS and UPS methods and the signature passes muster.

Anyone have any insight?

[ibemiked]

Re: "Bad Signature on Cart"

I noticed this as well in our Google Integration Center. We received almost 30 of these messages yesterday. I'm trying to determine how many of these were lost orders and how many people were able to successfully place the order. Anyone else using Google Checkout should check in their integration Center to see if there are orders getting this error message.

[sebenza]

Re: "Bad Signature on Cart"

Are you guys getting the "bad signature" on a v4 or v5 store?

[wcw]

Re: "Bad Signature on Cart"

Version 5. I get the message there is a problem. I have to log into the google integration center to find out it is bad signature.

[massbay]

Re: "Bad Signature on Cart"

V5 here, too. Google is keeping us out of their official program until the problem is solved. So we are not listed with their cart icon. They'll probably insist we take their button off our site soon as well.

[wcw]

Re: "Bad Signature on Cart"

Are you guys getting the "bad signature" on a v4 or v5 store?

Have you tracked this down yet? If you have an update to test, you know how to get ahold of me.

[Synergee]

Re: "Bad Signature on Cart"

Has anyone else heard about a soon to be released update from MIVA to fix this issue with Google Checkout? My host sent me the following information below two weeks ago regarding this error stating that the issue should have been addressed a week ago by MIVA.

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This is the response from Miva.

There are 2 bugs in the Google Checkout module which are being worked on currently. Your customer happened to experience both of them. We should have a fix for this by the end of next week.