HELP... STORE DOWN!!

Hello,

Yea, it looks like your UPS shipping is down. If you have another shipping method, you can get it back up now by disabling it. Otherwise you have to call miva. They are much more helpful over the phone.

Thanks,
Jason
<A HREF ="http://www.bigbikeinc.com">http://www.bigbikeinc.com</A>


On Tue, 17 July 2001, "Howard" wrote:

>
> Hi all,
>
> Upon selecting (or not selecting ) an upsell item, my customer is taken
> to a partially rendered page with the following error message at the
> bottom
>
> Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
> Runtime Error: Unable to open URL
> 'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
> =10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'
>
> What can this be about. I have made no changes since before this has
> happened. I am running 3.01 and Empressa 3.9x
>
> Howard

Find the best deals on the web at AltaVista Shopping!
<A HREF ="http://www.shopping.altavista.com">http://www.shopping.altavista.com</A>

HELP... STORE DOWN!!



------=_NextPart_000_0034_01C10EDE.0DB6D8E0
Content-Type: text/plain;
charset="Windows-1252"
Content-Transfer-Encoding: quoted-printable

Hi all,=20
=20
Upon selecting (or not selecting ) an upsell item, my customer is taken
to a partially rendered page with the following error message at the
bottom =20
=20
Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
Runtime Error: Unable to open URL
'http://postcalc.usps.gov/speed.asp?LP=3Dpackage&BL=3Doff&OV=3Doff&OZ=3D=
06490&DZ
=3D10033&P=3D0&O=3D6.4&Char=3D0': Error looking up 'postcalc.usps.gov'=20
=20
What can this be about. I have made no changes since before this has
happened. I am running 3.01 and Empressa 3.9x
=20
Howard

------=_NextPart_000_0034_01C10EDE.0DB6D8E0--

HELP... STORE DOWN!!



Do you have other shipping options set up in your store?

You could disable USPS shipping until the USPS site is working again, as
long as you have another shipping option.


Andy Leitner
Lumberjack Distribution, Inc.
www.lumberjack-online.com

> From: "Lee Chakov - Lee Net & Co" <[email protected]>
> Date: Tue, 17 Jul 2001 13:47:15 -0700
> To: "'Howard'" <[email protected]>, "'merchant'"
> <[email protected]>
> Subject: RE: [mru] HELP... STORE DOWN!!
>
> Looks like the USPS's shipping calculator is down. I don't think you can
> do anything on your end to fix this.

HELP... STORE DOWN!!



Howard,

Looks like the USPS's shipping calculator is down. I don't think you can
do anything on your end to fix this.

- Lee Chakov

Lee Net & Co

design . ecommerce . miva coding
web - www.leenetweb.com
phone - 559.434.3701
fax - 559.434.6506
e-mail - [email protected]

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Howard
Sent: Tuesday, July 17, 2001 1:32 PM
To: merchant
Subject: [mru] HELP... STORE DOWN!!

Hi all,

Upon selecting (or not selecting ) an upsell item, my customer is taken
to a partially rendered page with the following error message at the
bottom

Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
Runtime Error: Unable to open URL
'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
=10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'

What can this be about. I have made no changes since before this has
happened. I am running 3.01 and Empressa 3.9x

Howard

HELP... STORE DOWN!!



Hi,

Thanks for the info guys! (I love this list).

Howard
----- Original Message -----
From: "Andy Leitner" <[email protected]>
To: "Merchant Users" <[email protected]>
Sent: Tuesday, July 17, 2001 4:44 PM
Subject: Re: [mru] HELP... STORE DOWN!!


> Do you have other shipping options set up in your store?
>
> You could disable USPS shipping until the USPS site is working again, as
> long as you have another shipping option.
>
>
> Andy Leitner
> Lumberjack Distribution, Inc.
> www.lumberjack-online.com
>
> > From: "Lee Chakov - Lee Net & Co" <[email protected]>
> > Date: Tue, 17 Jul 2001 13:47:15 -0700
> > To: "'Howard'" <[email protected]>, "'merchant'"
> > <[email protected]>
> > Subject: RE: [mru] HELP... STORE DOWN!!
> >
> > Looks like the USPS's shipping calculator is down. I don't think you can
> > do anything on your end to fix this.
>

HELP... STORE DOWN!!



The problem is exactly what it says, your store (actually
the machine it is on) is unable to look up the IP address
for postcalc.usps.gov. I'm able to resolve that address
as 56.0.78.21 and have also verified that it is working
right now.

There could be a number of problems. If you're on a dedicated
server, your ISP may have modified their DNS servers' IP
addresses and not told you so now your server cannot resolve
names to addresses. Or, maybe someone changed your server's
DNS server addresses to ones that don't work. If you're on
unix, this is stored in the /etc/resolv.conf file, NT in
the TCP/IP properties. Your ISP's DNS servers may be down
right now as well. If you send me the name servers your
web server is set to use, I can check to see if they're
responding to queries right now.

Either way, on Unix, you *might* be able to get by with
adding an entry to /etc/hosts that says the following,
if your system is configured to consult the hosts file:

56.0.78.21 postcalc.usps.gov

Or on NT, add the same entry in the file
"c:winntsystem32driversetchosts". NO extension on
that file. This is not a good permanent solution though
as if the USPS changes that server's address, your store
will break again, it might get you running for now though.

David
Hostasaurus.Com

-----Original Message-----
From: Howard [mailto:[email protected]]
Sent: Tuesday, July 17, 2001 4:32 PM
To: merchant
Subject: [mru] HELP... STORE DOWN!!


Hi all,

Upon selecting (or not selecting ) an upsell item, my customer is taken
to a partially rendered page with the following error message at the
bottom

Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
Runtime Error: Unable to open URL
'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
=10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'

What can this be about. I have made no changes since before this has
happened. I am running 3.01 and Empressa 3.9x

Howard

HELP... STORE DOWN!!



Oh yeah, here's the answer returned from postcalc.usps.gov
with that URL your store was trying to request. :-) I'd
definitely look at the DNS configuration on your server
as a first step.

Express Mail Overnight to most areas $12.45 Express Mail Help
Priority Mail 2 Day(s) $3.50 Priority Mail Help
First-Class Mail 2 Day(s) $1.72 First-Class Mail Help
Parcel Post 3 Day(s) $3.42 Parcel Post Help

David
Hostasaurus.Com

-----Original Message-----
From: Howard [mailto:[email protected]]
Sent: Tuesday, July 17, 2001 4:32 PM
To: merchant
Subject: [mru] HELP... STORE DOWN!!


Hi all,

Upon selecting (or not selecting ) an upsell item, my customer is taken
to a partially rendered page with the following error message at the
bottom

Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
Runtime Error: Unable to open URL
'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
=10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'

What can this be about. I have made no changes since before this has
happened. I am running 3.01 and Empressa 3.9x

Howard

HELP... STORE DOWN!!




I don't know how you guys are getting through to the usps web site but my
store (in CA) cannot contact it and I (in NH) cannot contact it. tracert
times out and reports destination not reachable...

Ken



> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Hubbard, David
> Sent: Tuesday, July 17, 2001 4:58 PM
> To: merchant
> Subject: RE: [mru] HELP... STORE DOWN!!
>
>
> Oh yeah, here's the answer returned from postcalc.usps.gov
> with that URL your store was trying to request. :-) I'd
> definitely look at the DNS configuration on your server
> as a first step.
>
> Express Mail Overnight to most areas $12.45 Express Mail Help
> Priority Mail 2 Day(s) $3.50 Priority Mail Help
> First-Class Mail 2 Day(s) $1.72 First-Class Mail Help
> Parcel Post 3 Day(s) $3.42 Parcel Post Help
>
> David
> Hostasaurus.Com
>
> -----Original Message-----
> From: Howard [mailto:[email protected]]
> Sent: Tuesday, July 17, 2001 4:32 PM
> To: merchant
> Subject: [mru] HELP... STORE DOWN!!
>
>
> Hi all,
>
> Upon selecting (or not selecting ) an upsell item, my customer is taken
> to a partially rendered page with the following error message at the
> bottom
>
> Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
> Runtime Error: Unable to open URL
> 'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
> =10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'
>
> What can this be about. I have made no changes since before this has
> happened. I am running 3.01 and Empressa 3.9x
>
> Howard
>

HELP... STORE DOWN!!



There might be an intenet routing issue somewhere then,
that's the only thing that would make sense if geographically
diverse areas are able to get to the site while others
aren't.

In this case though, it's ok that traceroute is timing out,
the USPS has blocked that type of packet from reaching them
or being replied to. A lot of places do that for security.

I went through <A HREF ="http://www.traceroute.org and was able">http://www.traceroute.org and was able</A>
to successfully get to the same last hop from five
different places in the US.

I also went through <A HREF ="http://www.samspade.org and was">http://www.samspade.org and was</A>
able to retrieve the web site through them as well
as from the two very separate networks of my own
that I tried from.

David
Hostasaurus.Com



-----Original Message-----
From: Ken Cates [mailto:[email protected]]
Sent: Tuesday, July 17, 2001 5:09 PM
To: merchant
Subject: RE: [mru] HELP... STORE DOWN!!



I don't know how you guys are getting through to the usps web site but my
store (in CA) cannot contact it and I (in NH) cannot contact it. tracert
times out and reports destination not reachable...

Ken



> -----Original Message-----
> From: [email protected]
> [mailto:[email protected]]On Behalf Of Hubbard, David
> Sent: Tuesday, July 17, 2001 4:58 PM
> To: merchant
> Subject: RE: [mru] HELP... STORE DOWN!!
>
>
> Oh yeah, here's the answer returned from postcalc.usps.gov
> with that URL your store was trying to request. :-) I'd
> definitely look at the DNS configuration on your server
> as a first step.
>
> Express Mail Overnight to most areas $12.45 Express Mail Help
> Priority Mail 2 Day(s) $3.50 Priority Mail Help
> First-Class Mail 2 Day(s) $1.72 First-Class Mail Help
> Parcel Post 3 Day(s) $3.42 Parcel Post Help
>
> David
> Hostasaurus.Com
>
> -----Original Message-----
> From: Howard [mailto:[email protected]]
> Sent: Tuesday, July 17, 2001 4:32 PM
> To: merchant
> Subject: [mru] HELP... STORE DOWN!!
>
>
> Hi all,
>
> Upon selecting (or not selecting ) an upsell item, my customer is taken
> to a partially rendered page with the following error message at the
> bottom
>
> Ship Via: /Merchant2/modules/shipping/usps.mv: Line 166: MvCALL:
> Runtime Error: Unable to open URL
> 'http://postcalc.usps.gov/speed.asp?LP=package&BL=off&OV=off&OZ=06490&DZ
> =10033&P=0&O=6.4&Char=0': Error looking up 'postcalc.usps.gov'
>
> What can this be about. I have made no changes since before this has
> happened. I am running 3.01 and Empressa 3.9x
>
> Howard
>