Thank you page Printer Order Confirmation option does not print order number.

[William Davis]

Thank you page "Printer Order Confirmation" option does not display or print order number.

[koala]

I'll check this out soon, not quite ready to test that page yet, but I'm curious to see what's up.

[lesliekirk]

Thank you page "Printer Order Confirmation" option does not display or print order number.

Did you ever get this resolved? I have a site that is experiencing the same issue. It's using Levels 9.5 so there may be an issue with the javascript that was fixed in 9.6. When I click on the Print Order Confirmation link all it does is go to the ORDP page and gives an error. No order. It seems like trying to fix one javascript issue causes another one to crop up.

[Matt Zimmermann]

Hi Leslie,

The only JavaScript function being called on the ORDP page is to open the browser print dialog. Since it does not contain the default global header and footer, you do need to make sure the calls to the external files are in place, otherwise you will receive scripting errors.

[lesliekirk]

Hi Leslie,

The only JavaScript function being called on the ORDP page is to open the browser print dialog. Since it does not contain the default global header and footer, you do need to make sure the calls to the external files are in place, otherwise you will receive scripting errors.

So how do I resolve the "no orders were found" when I click the button on the INVC screen? Would that also be considered a scripting error?

[Matt Zimmermann]

Hi Leslie,

Is this the HREF of the link being used to load the ORDP page from INVC?

&mvte:urls:ORDP:secure_sep;Order_ID=&mvt:order:id;&Order_BillEmail=&mvte:global:order:bill_email;&Order_BillZip=&mvte:global:order:bill_zip;

[lesliekirk]

Looks to be the same:

<a href="&mvte:urls:ORDP:secure_sep;Order_ID=&mvt:order:id;&Order_BillEmail=&mvte:global:order:bill_email;&Order_BillZip=&mvte:global:order:bill_zip;" title="Print Order Confirmation" target="_blank" id="js-print-confirmation" class="button button-mini button-square float-right hide medium-inline-block">Print Order Confirmation</a></p>

[Matt Zimmermann]

Hi Leslie,

That looks correct to me. As long as those variables are being filled in, the correct order should be displayed. It is the same logic used for displaying order history.

[lesliekirk]

Hi Leslie,

That looks correct to me. As long as those variables are being filled in, the correct order should be displayed. It is the same logic used for displaying order history.

I think I'll open a support ticket. It's not working. That and the Shipping Estimator, so there may be a view things going on with the scripts.js file. Trying to just using the one from the 9.6 version messes other things up - just like squeezing a balloon...

[Ron Frigon]

I'm seeing some of the issues your having and some seem a little familiar. I had some issues with un-edited template code links/urls not working in Levels. My issue was that I had switched to URI Management from Legacy SEO. Under Legacy SEO Settings Enable Short Links was still checked. So the legacy SEO stuff was still in my htaccess file. I unchecked the box, went to the htaccess tab and clicked update, which removed the legacy seo stuff from the file. Once I had only the URI management stuff in the htaccess file things started working. HTH