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  • Gap under Featured Products carousel Levels

    Has anyone come across a gap under the featured products carousel on the Levels theme? I can't recreate it myself, but the two users who can are using Google Chrome on Windows. Here is a screenshot from one of them.
    Susan Petracco
    NetBlazon

    1.866.400.2444

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  • Hi Susan,

    I am unable to duplicate that on my end. Can you get more information from the users regarding their setup? I like using this site to get information from users [ https://supportdetails.com/ ].
    Matt Zimmermann
    Director of UI/UX Standards and Theme Development
    / Miva, Inc.

    Comment


    • Thanks Matt, I'll ask.
      Susan Petracco
      NetBlazon

      1.866.400.2444

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      Comment


      • The Bottom Carousel Row is 746 pixels tall when viewed on Google Chrome for Windows

        It should be 441Pixels. As shown on the Firefox for Windows Screen Shot.

        Where is this little bugger in the CSS? Or is is hiding in the.js files???

        You can see the big gap on the demo site: http://ironwool.mivamerchantdev.com/
        Jon

        Viscott Limited
        www.viscott.com

        Comment


        • Viscott, oddly, I don't see it there either. It seems to only happen for certain configurations, but I haven't been able to recreate it even knowing my users' information from supportdetails.com
          Susan Petracco
          NetBlazon

          1.866.400.2444

          _____________________________________________

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          Comment


          • Specs on my computer.
            Attached Files
            Jon

            Viscott Limited
            www.viscott.com

            Comment


            • Viscott - I am unable to duplicate the issue you are seeing. There shouldn't be any CSS adding that in.
              Matt Zimmermann
              Director of UI/UX Standards and Theme Development
              / Miva, Inc.

              Comment


              • The gap is happening for me on our site, and even on the sample site http://levels-theme.mivamerchantdev.com/
                On my Chrome (Version 73.0.3683.103 (64-bit)) in incognito mode w/ no extensions

                Comment


                • I am still not able to duplicate this. Can you post a link to your site?
                  Matt Zimmermann
                  Director of UI/UX Standards and Theme Development
                  / Miva, Inc.

                  Comment


                  • Originally posted by Matt Zimmermann View Post
                    I am still not able to duplicate this. Can you post a link to your site?
                    http://levels-theme.mivamerchantdev.com/
                    It applies to the related products carousel as well.
                    Last edited by teedle; 05-09-19, 06:21 AM.

                    Comment


                    • Thank you for the link. Unfortunately, I am not able to see any gap when testing it in Firefox, Edge, Chrome, or Chrome Incognito.
                      Matt Zimmermann
                      Director of UI/UX Standards and Theme Development
                      / Miva, Inc.

                      Comment


                      • Originally posted by Matt Zimmermann View Post
                        Thank you for the link. Unfortunately, I am not able to see any gap when testing it in Firefox, Edge, Chrome, or Chrome Incognito.
                        Another weird thing is our related products carousel will sometimes have a single product in a second row. I don't know how my settings are but it only behaves that way in Chrome, not Firefox or Edge.
                        Attached Files

                        Comment


                        • Does this happen on specific product?
                          Matt Zimmermann
                          Director of UI/UX Standards and Theme Development
                          / Miva, Inc.

                          Comment


                          • Originally posted by Matt Zimmermann View Post
                            Does this happen on specific product?
                            https://levels-theme.mivamerchantdev...717a33e9ace8e5
                            Last edited by teedle; 05-09-19, 06:23 AM.

                            Comment


                            • RE: the gap on the home page:

                              In Chrome, try zooming down to 90%, then 80%, and keep on going. The gap disappears and reappears as you zoom. A coworker of mine has our site at 90% all the time, and I can see over her shoulder, and the gap freaks me out every time I see it, until I remember about the zoom.
                              Doug
                              Using Miva Merchant since 2004
                              StoreSMART.com

                              Comment

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