Can Customer Enable Cancelled Subscription?

[Jim Cockerham]

I had a customer call today to re-enable a subscription that they had cancelled. In Levels Theme the customer could not see a cancelled subscription but it looks like they can in Shadows. I notice there are options on the CSUB screen for this now. There does not appear to be any way for the customer to re-enable the subscription though. Is there a way to allow them to re-enable ?

[Matt Zimmermann]

Hi Jim,

I believe, once cancelled, a subscription would have to be processed through checkout again. I will check to see if there is another way.

[Jim Cockerham]

Hi Jim,

I believe, once cancelled, a subscription would have to be processed through checkout again. I will check to see if there is another way.

I notice that you can click on the cancelled subscription and view it, but there are no edit fields. You can "Save" or "Cancel"

[Matt Zimmermann]

Hi Jim,

Looks like there are two way to re-enable a canceled subscription:

1. The customer would have to purchase the subscription product again.
2. A shop owner can re-enable a canceled subscription in the administration portal.

[Jim Cockerham]

Thanks Matt. I think I will just go back to hiding the cancelled subscription.