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Can Customer Enable Cancelled Subscription?

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    Can Customer Enable Cancelled Subscription?

    I had a customer call today to re-enable a subscription that they had cancelled. In Levels Theme the customer could not see a cancelled subscription but it looks like they can in Shadows. I notice there are options on the CSUB screen for this now. There does not appear to be any way for the customer to re-enable the subscription though. Is there a way to allow them to re-enable ?
    Highly caffeinated
    http://www.coffeehouseexpress.com

    #2
    Hi Jim,

    I believe, once cancelled, a subscription would have to be processed through checkout again. I will check to see if there is another way.
    Matt Zimmermann

    Miva Web Developer
    Alchemy Web Development
    https://www.alchemywebdev.com
    Site Development - Maintenance - Consultation

    Miva Certified Developer
    Miva Professional Developer

    https://www.dev4web.net | Twitter

    Comment


      #3
      Originally posted by Matt Zimmermann View Post
      Hi Jim,

      I believe, once cancelled, a subscription would have to be processed through checkout again. I will check to see if there is another way.
      I notice that you can click on the cancelled subscription and view it, but there are no edit fields. You can "Save" or "Cancel"
      Highly caffeinated
      http://www.coffeehouseexpress.com

      Comment


        #4
        Hi Jim,

        Looks like there are two way to re-enable a canceled subscription:
        1. The customer would have to purchase the subscription product again.
        2. A shop owner can re-enable a canceled subscription in the administration portal.
        Matt Zimmermann

        Miva Web Developer
        Alchemy Web Development
        https://www.alchemywebdev.com
        Site Development - Maintenance - Consultation

        Miva Certified Developer
        Miva Professional Developer

        https://www.dev4web.net | Twitter

        Comment


          #5
          Thanks Matt. I think I will just go back to hiding the cancelled subscription.
          Highly caffeinated
          http://www.coffeehouseexpress.com

          Comment

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