I think a great feature to add to this module would be to be able to create a new order with the click of a button straight from the basket you are viewing within this module.
Here is why:
Although our checkout process has come a long way from where it started and has generally become a lot more clear and trouble free, we still get confused customers who call to place the order over the phone even after they have already added the product(s) to the basket and sometimes even filled out ship to and bill to information.
It would greatly reduce the time spent on the phone to get the order placed for the customer if we were able to find their basket in the review baskets module and just click a button to create a new order from that basket. It would also improve workflow.
It would specifically be good for us with our customers that are trying to place orders for personalized family trees which often have up to 20 or more items in the basket and each item having name and birth date information.
Aside from our specific situation, overall, I think it would be a great addition to the module and become a tool to give any business the opportunity to provide great and fast customer service to customers having trouble with online ordering.
Just my $0.02. Hopefully it gets added to the list!
Here is why:
Although our checkout process has come a long way from where it started and has generally become a lot more clear and trouble free, we still get confused customers who call to place the order over the phone even after they have already added the product(s) to the basket and sometimes even filled out ship to and bill to information.
It would greatly reduce the time spent on the phone to get the order placed for the customer if we were able to find their basket in the review baskets module and just click a button to create a new order from that basket. It would also improve workflow.
It would specifically be good for us with our customers that are trying to place orders for personalized family trees which often have up to 20 or more items in the basket and each item having name and birth date information.
Aside from our specific situation, overall, I think it would be a great addition to the module and become a tool to give any business the opportunity to provide great and fast customer service to customers having trouble with online ordering.
Just my $0.02. Hopefully it gets added to the list!
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