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    Multiple Baskets during single session and session logging out

    I have been experiencing this issue for some time and spend time trying to figure it every so often without success...
    The problem is that my store sometimes creates new baskets and clients are losing the basket they are working on. This happens when logged in and also when not logged in.
    I can sometimes recrate the issue, but I am not seeing a pattern so as to correct the exact issue.
    Attached is an example of a single session where a customer added items to the cart. Then added another item. The previous cart "disappeared" and they now have only the newly added item.
    I have clients run multiple checkouts because they could not get all of the items they wanted in a single cart - whenever they made a change to the cart, it would result in a "replacement" cart.
    Sometimes, I am able to join their session and fix the cart for them. Other times, I try joining and I end up in one of their other sessions. So I try create what they want and then they can finish checking out.

    I have ruled out multiple computer/browser sessions. This has happened to me on Firefox and Edge during a single session.

    I also delete baskets regularly - I ruled this out as an issue. All baskets can be deleted and the issue still occurs.

    The problem also does not happen to everyone or every time.

    The example attached is a single session. The client added items, reviews the shopping cart, then adds another item. Also gets logged out and has to log back in....
    Any suggestions on what to try?

    www.Source1Binders.com

    many thanks!
    Corina
    Attached Files
    Last edited by s1b; 06-22-22, 07:16 PM.

    #2
    The link you have for "Returns & Exchanges" empties the cart for one..
    Also the one's for "Hours of Operation" and for "shipping" do the same

    You definitely have some links coded incorrectly causing the not every time part.
    Mark Hood
    Vermont Gear

    Comment


      #3
      Thanks for your time, Mark! Any ideas on how I would fix those?

      The links you reference are in the Global Footer:

      <div id="footer-links">
      <ul>
      <li class="first-child"><mvt:item name="cssui_links" param="storefront">Home</mvt:item></li>
      <li><mvt:item name="cssui_links" param="screen:ABUS">About Us</mvt:item></li>
      <li><mvt:item name="cssui_links" param="screen:TMLS">Testimonials</mvt:item></li>
      <li><mvt:item name="cssui_links" param="screen:CTUS">Contact Us</mvt:item></li>
      <li><mvt:item name="cssui_links" param="screen:FAQS">FAQs</mvt:item></li>
      <li><a href="http://www.source1binders.com/mm5/merchant.mvc?Store_Code=S1B&Screen=FAQs#Shipping"> Shipping</a></li>
      <li><a href="http://www.source1binders.com/mm5/merchant.mvc?Store_Code=S1B&Screen=FAQs#Return-Exchange">Returns/Exchanges</a></li>
      <li><a href="http://www.source1binders.com/mm5/merchant.mvc?Store_Code=S1B&Screen=FAQs#Store-Hours">Hours of Operation</a></li>
      <li><mvt:item name="cssui_links" param="screen:PRPO">Privacy</mvt:item></li>
      <!-- <li><mvt:item name="cssui_links" param="screen:SMAP">Sitemap</mvt:item></li> -->
      </ul>
      </div>

      Comment


        #4
        Start with trying to remove the http://www.source1binders.com/ and replace with ../ which is just (period period / )

        I would ultimately consider creating Miva pages for the different links or using the already built in ones instead of trying to jump around a single page and look into making the site full https:// moving forward.

        As a test you can try and see if this works...

        <div id="footer-links">
        <ul>
        <li class="first-child"><mvt:item name="cssui_links" param="storefront">Home</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:ABUS">About Us</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:TMLS">Testimonials</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:CTUS">Contact Us</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:FAQS">FAQs</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:FAQS#Shipping">Shipping</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:FAQS#Return-Exchange">Returns/Exchanges</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:FAQS#Store-Hours">Hours of Operation</mvt:item></li>
        <li><mvt:item name="cssui_links" param="screen:PRPO">Privacy</mvt:item></li>
        <!-- <li><mvt:item name="cssui_links" param="screen:SMAP">Sitemap</mvt:item></li> -->
        </ul>
        </div>
        Last edited by Mark Hood; 06-23-22, 07:37 AM.
        Mark Hood
        Vermont Gear

        Comment


          #5
          Similar to Mark's advice, I'd also go through each and every link on the basket, account, create account, order history, and checkout steps to ensure none use http instead of https, or switch between having and not having the www, as all will cause a loss of the session cookie. I tested a few but didn't create an account to do a more thorough test.
          David Hubbard
          CIO
          Miva
          [email protected]
          http://www.miva.com

          Comment


            #6
            Thanks for the input! How does this look? I made changes to Site Configuration and I have not changed Cookie Settings (attachments)
            Attached Files

            Comment


              #7
              Oh, change that graphics url to be secure too, so https on everything, now that your templates are also going to keep everyone on https. We can alter the site to force https too.
              David Hubbard
              CIO
              Miva
              [email protected]
              http://www.miva.com

              Comment


                #8
                Great! I changed the graphics too

                Comment


                  #9
                  I now notice (this could have been happening all along) But I am just noticing it as I am checking for https after the changes I made thus far...The Home Page (not - storefront) says "Not Secure" - please see attachment. Is there a change somewhere else in Admin that I missed?
                  Attached Files
                  Last edited by s1b; 06-23-22, 08:13 AM.

                  Comment


                    #10
                    I updated the config to force https and www; should fix that.
                    David Hubbard
                    CIO
                    Miva
                    [email protected]
                    http://www.miva.com

                    Comment


                      #11
                      WOOHOO! Thanks for all of the help! I will monitor the baskets and see if there are any loose ends.
                      Also this change " ../ which is just (period period / )" worked.
                      And I added "creating Miva pages for the different links or using the already built in ones" to my list of things to do - this is a better idea than what I have now.

                      THANK YOU!
                      Corina

                      Comment

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