I noticed in Review Baskets we have baskets with order numbers attached to them but there was only a partial Ship To address and no Bill To address.
EX:
Ship To:
Warrenville, IL 60555
US
So I did some testing and found out that this happens when a potential customer uses the PayPal Smart Buttons and then clicks the Cancel and Return link.
Is there any way more information Bill To/Ship To can be collected in order to trigger abandoned cart emails?
Is there a setting in PayPal?
If not is there an abandoned cart type service that PayPal offers for this situation?
Thanks,
Nick
EX:
Ship To:
Warrenville, IL 60555
US
So I did some testing and found out that this happens when a potential customer uses the PayPal Smart Buttons and then clicks the Cancel and Return link.
Is there any way more information Bill To/Ship To can be collected in order to trigger abandoned cart emails?
Is there a setting in PayPal?
If not is there an abandoned cart type service that PayPal offers for this situation?
Thanks,
Nick
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