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PayPal Smart Buttons Abandoned Cart on Cancel & Return

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    PayPal Smart Buttons Abandoned Cart on Cancel & Return

    I noticed in Review Baskets we have baskets with order numbers attached to them but there was only a partial Ship To address and no Bill To address.

    EX:
    Ship To:

    Warrenville, IL 60555
    US



    So I did some testing and found out that this happens when a potential customer uses the PayPal Smart Buttons and then clicks the Cancel and Return link.

    Is there any way more information Bill To/Ship To can be collected in order to trigger abandoned cart emails?

    Is there a setting in PayPal?

    If not is there an abandoned cart type service that PayPal offers for this situation?

    Thanks,

    Nick
    Nick Harkins
    www.loveisarose.com
    *Web Developer
    *Miva
    *Google Analytics, Search Console, Tag Manager, Merchant Center, Ads

    #2
    PayPal does not give us any of the Bill To data and address line 1 is not sent until the order is placed. So if a customer never completes the order in PayPal this is all the data we have access to.
    Brennan Heyde
    VP Product
    Miva, Inc.
    [email protected]
    https://www.miva.com

    Comment


      #3
      Got it. I had a feeling that was the case, but thought I would ask. Thanks for clarifying Brennan.
      Nick Harkins
      www.loveisarose.com
      *Web Developer
      *Miva
      *Google Analytics, Search Console, Tag Manager, Merchant Center, Ads

      Comment


        #4
        Well I'll be damned... Roughly 2 hours after testing I got this email... Lets Just say PayPal has it covered. I'll leave this here for future reference.

        PayPal-A-C-E.png
        Nick Harkins
        www.loveisarose.com
        *Web Developer
        *Miva
        *Google Analytics, Search Console, Tag Manager, Merchant Center, Ads

        Comment

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