Promo Code vs Gift Certificate

[[email protected]]

I need some pointers on how to setup our checkout flow.

In our current setup, a Promo Code can be added on the Cart/Basket page, or on the Checkout page (first two steps of checkout process):
/basket-contents
/checkout

But, after the customer enters their address, the promo code option disappears and the only code option to add is a Redeem Gift Certificate field.
This is different from the promo code field. Promo codes aren't accepted in this field.
/checkout-shippingpayment-selection

This seems like a confusing process for the customers since a lot of times the customer might not think to add the Promo Code until they get to the payment screen.

How would you suggest setting this up?

Thank you!

[[email protected]]

For now I've updated our /checkout-shippingpayment-selection page to simply have both fields (Promo first, then Gift Cert below it).
I guess that works. It seems to be it would be a lot cleaner if there was only 1 field that could accept either a promo code or a gift cert code.
Not sure if that is possible, but that would be the ideal solution.

[Bruce - PhosphorMedia]

i'm not sure that would make sense to customers. gift certs are gift certs, coupons are coupons...and would look for a box labled as such.

[lesliekirk]

Since gift certificates area form of payment and coupon (promo codes) are a discount one would think that it could be laid out that way - present the coupon box before the payment selection and then the gift certificate as a payment method. But I guess that would have to be a "dream feature" request.