Partial Capture / Balance of Authorization of removed with Authorize.net

[s1b]

Hi,

I switched to Authorized.net recently and just discovered that I cannot process a partial capture without losing the rest of the authorization. I did not have this problem with Chase Paymentech.

For example:
$150.00 = Total Authorization to credit card upon Order Placement
$100.00 = Total Captured for partially shipped order processed in Miva Admin.
When I Capture part of an order like the above, the balance of the Authorization disappears. Miva Admin shows Authorization + Capture =$100. And the remaining $50 authorization is no longer available/visible.

Does anyone else experience this?

How do you Capture the remainder of the Authorization for an order?

I understand MivaPay will resolve some credit card issues, but it seems to me that partially Capturing an order should not remove the remaining Authorization. Shouldn’t I be able to Capture the balance?

Thanks!
Corina

[Rick Wilson]

That's gateway dependent and as I recall that's a builtin limitation to how Auth.net works. MivaPay would solve the problem by allowing you to create a new transaction for the remainder without having to store the card number.