Announcement

Collapse
No announcement yet.

Payment Configuration Changed

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Payment Configuration Changed

    I have always used Simple Validation. However, an order just came through with payment configuration of Cardservice Linkpoint Payment Gateway. Further, the fields for the payment were all blank.

    And in checking the payment configuration, the only one selected was simple validation.

    How could this have happened? I am the only one with admin privileges.

    Thank you.
    Paul

    #2
    Re: Payment Configuration Changed

    Paul,

    Somehow the order got a bad 'payid' setting. Have you had orders come in since with the correct info? Unfortunately the data on that one order is lost and you'll have to contact the customer to retrieve it.
    Jim McCormick
    Miva Merchant Support
    866-284-9812

    https://www.miva.com

    Comment


      #3
      Re: Payment Configuration Changed

      That order came in at 12:48p, two more have come in since - they have the correct payment type. Also, the orders in front of the 12:48 order have the correct payment type.
      Paul

      Comment


        #4
        Re: Payment Configuration Changed

        My hosting company corrected the payment ID. All is well for now. I'd still like to know how such a thing could have happened.
        Last edited by paulthomas; 07-22-10, 11:38 AM.
        Paul

        Comment


          #5
          Re: Payment Configuration Changed

          That happens from time to time in Merchant 4; I've never heard an explanation of what can cause it since it typically can never be reproduced.
          David Hubbard
          CIO
          Miva
          [email protected]
          http://www.miva.com

          Comment


            #6
            Re: Payment Configuration Changed

            Thanks again David.
            Paul

            Comment

            Working...
            X