PayPal Website Payments Pro American Express error

[koala]

We're getting a strange error with American Express cards on our website. A customer called in today giving us this error:

Unable to authorize payment: Your processor is unable to process the Card Type in the currency requested. Please try another card type. (10558)

I then went to place my own order with my personal Amex and I received the same exact error.

Is there anything I should be looking for to troubleshoot this? I've checked every setting I can think of and there isn't anything that seems to be out of place.

The odd part about all of this is the currency-related error. We're a Canadian website, and my Amex along with the customer's Amex are both issued by Amex Bank of Canada, so they are in the correct currency.

Is it possible that Miva's Website Payments Pro module only allows Amex transactions in USD?

Our store address is http://www.tmasc.ca/store/sfnt.html

[d_host]

Re: PayPal Website Payments Pro American Express error

[deleted - never mind, didn't think about the "currency" being an issue]

[koala]

Re: PayPal Website Payments Pro American Express error

Remik,

I did see your original post before it was deleted as well and you do have a good point there as well.

I just logged into our PayPal account and looked at the Virtual Terminal and sure enough it only lists Visa and Mastercard.

I've never thought about this as Amex is such a small, small part of our total sales even in our brick & mortar store, plus we never use the virtual terminal anyway.

Thank you! I have something to investigate with PayPal now.

[koala]

Re: PayPal Website Payments Pro American Express error

Just a heads up for other Canadian Miva stores if you're using Website Payments Pro Canada-- PayPal does not allow American Express payments through PayPal Canada as I have just learned after digging through PayPal's atrocious support system to try and find a phone number.

It may be time to move onto another payment processor, although our options here in Canada / and using Miva Merchant are very limited...