Comcast email issues...

[wcw]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

I am not using the base64 encoding so that must be the difference.

[Bruce - PhosphorMedia]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

Larry,

Read the report more carefully. Yes, there are some issues, but carefully implementing the template and adhering to other email guidelines will let you use Template/HTML emails. (Although personally, I don't like them...text is just fine).

[wcw]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

Looks like comcast is at it again. I haven't received emails sent from mivamerchant.com servers in 3 days at my comcast account. No order emails, support emails, nada. Many of them are text emails so it has nothing to do with template emails. Apparently some of the IPs at mivamerchant have been blocked (we must be spamming) and comcast is taking its sweet time removing the block. Fortunately I am getting the redundant emails that are sent to my earthlink account. So with a bit of copy and pasting I can reply. That does mean frequent delays because I am not getting the earthlink emails on my phone so I can only do the copy and paste when I am in the office. So if you experience delays in hearing from me, please be patient and remind yourself why you don't use comcast.

[Datagg]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

Comcast does suck.. used to have them a few years back..... Never would I ever go back to them, id rather use dial up.... and that's sick.

[wcw]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

Unfortunately it is my door to the Internet, as it is my cable provider. I guess they maintain their good speed by blocking half the emails on the Internet. One spammer in your host's IP block and everybody in that block is penalized. Miva has done their part and we are just twiddling thumbs waiting for Comcast to remove Miva's servers from the blocklist. My emails are still being blocked and my ability to provide support in a timely manner has gone down the tubes. St Patrick's Day weekend and I am tethered to the computer at the house rather than being able to work from my phone at one of the many celebrations here in South Florida. Grrrrr!

[Rick Wilson]

Re: Where is Miva Merchant support? Opened ticket 12 hours ago & still not assigned.

It was only 1 server for what it's worth, but it's still a PITA. Have you looked into Verizon FIOS or AT&T U-Verse?

[Mark Hood]

Re: Comcast email issues...

I would think it would be better to keep them because this way you know if your customers are getting e-mails as well.

[Bruce - PhosphorMedia]

Re: Comcast email issues...

...maybe we should rename this thread<g>.

[Rick Wilson]

Re: Comcast email issues...

Let's see if that worked.

[wcw]

Re: Comcast email issues...

Comcast is the only system available to me. But as Mark said, it is an early warning system as to why my customers are experiencing communications problems. If I don't get the emails, I know why others are not either. I am sure Comcast is not the only one using Spam Assassin so the key is to identify the spam problem, then communicate with the ISPs (who are blocking) to remove the servers off the block list. You guys did that. I hope some joker at Comcast has not lost the documentation you provided and dropped the ball. The block is still on. Seems like punishing innocent businesses by blocking their emails just because they reside in the same IP block as a spam source is a conscious effort to interfere with interstate business without a valid court order. That should be illegal if it is not already.

[wajake41]

Re: Comcast email issues...

Hi Bill: How did you get this problem fixed for yourself? Today my emails are aparently being blocked by Comcast again. I can email myself successfully with my comcast email address, but not via my email addresses on our sites.
I've opened a ticket with Miva about this.
Regards, Larry

[wcw]

Re: Comcast email issues...

Comcast has made some changes/tightened the rules. Apparently Comcast does not like you forwarding any emails from your domain. Are you doing that?

I was sending a couple dozen legitimate emails to my comcast address from my store (orders, initial support tickets, restock shelves). However I was also forwarding emails sent to emporiumplus on to comcast. According to David, I get "hundreds of junk emails per day" sent to my emporiumplus address which was getting forwarded immediately to comcast. Comcast sees that as hostasaurus servers doing the spamming. I am no longer forwarding.

I also split some of my legit emails between comcast and hotmail. I would say less than 20 are now being addressed to comcast each day from my store. Hence, my store should not be seen as a spammer with 20 emails a day. Unfortunately, that has not helped. I am still not getting any emails and folks are mailing me directly to tell me their emails are bouncing. Perhaps hostasaurus is going to have to implement a no forwarding rule so that none of their servers are passing on spam to comcast and other ISPs using spam filters.

[wajake41]

Re: Comcast email issues...

Hi Bill:
Here is my situation. When an order is placed, a CC of the merchant's email is sent to feedback@storename. I have our host, Hostasaurus, set up to forward that email to me via my Comcast email. On my work station, my email (Outlook Express) polls comcast every 10 minutes or so and automatically downloads my email.
That has worked for the past 2 years except for a couple of times. The first was when we were using the new Template based customer & merchant emails and they were being tagged as spam by Comcast over 50% of the time. Eventually were were blocked by Comcast because of this high spam tagging.
We then went back to the old confirmation emails which are almost never ever tagged as spam and that has been working for us well.
I do get a lot of restock shelves email from our three sites, maybe that is the problem?

Does Hostasaurus have a way that I can directly poll my emails there, so I don't need to forward them to Comcast? That would solve the problem for me, but what about our customers who might have their email delivered via Comcast?

Thankfully, my client is still getting the order confirmations, this only is effecting my forwarded emails.

Hope there is an easy solution to this.

Regards, Larry

[wcw]

Re: Comcast email issues...

As was explained to me, it is not the legit emails that is the problem, although they are affected when the whole server gets banned. It is the forwarded emails that cause the banning. David said that I was getting hundreds of spam emails sent to my store email which was then getting forwarded to comcast. He said my email address is on lists everywhere (eg domain registration) and is now being sent spam from every jerk in the world (like I would really buy their crap).

I made a folder at hotmail that checks my store's email every time I log into it (twice a day). That is enough to pull emails that would have previously been forwarded. Apparently that is not the same as forwarding so it is supposed to take the stress off comcast.

[wajake41]

Re: Comcast email issues...

Hi Bill: I wonder if my problem is that I had our restock modules sending an email directly to my Comcast email every time that restock runs (every 60 minutes)? Maybe it should be sent to me via the store's email address?
I've removed that restock email notification for now so that I only get emailed when the Restock_e module fires. That is much less frequent
Larry