Site and Support Portal not responding

[mikey]

Re: Site and Support Portal not responding

We are getting a 502 Bad Gateway - we have had that message the entire outage.

http://wholesaleforeveryone.com/

[piecesofvermont]

Re: Site and Support Portal not responding

Both our sites are up again. Thanks for the quick fix, but it couldn't have happened at a worse time for us as we just re-launched one of our stores with MM5 from Merchant2 so we are trying to recover from our loss in organic search.

[blarson]

Re: Site and Support Portal not responding

one of my sites is back: idzone.com - 204.15.127.8

other site is still down: idwholesaler.com - 204.15.127.7

I will follow-up with support but wanted to post here since it looks like Miva is following the thread closely.

[mikey]

Re: Site and Support Portal not responding

Ding Ding Ding! We're back up.

Thank you to EVERYONE. Next IPA is on me.

-Mike

[Rick Wilson]

Re: Site and Support Portal not responding

We are getting a 502 Bad Gateway - we have had that message the entire outage.

http://wholesaleforeveryone.com/

You should be fixed now.

[marshallw]

Re: Site and Support Portal not responding

Looks like all of ours are up right now too. Rick, how should we test for the sql errors. I have run through a test order on the sites and haven't seen anything but I just want to make sure I am not missing anything.

Thanks,

[mikey]

Re: Site and Support Portal not responding

Thanks Rick. Much appreciated!

You should be fixed now.

[blarson]

Re: Site and Support Portal not responding

one of my sites is back: idzone.com - 204.15.127.8

other site is still down: idwholesaler.com - 204.15.127.7

I will follow-up with support but wanted to post here since it looks like Miva is following the thread closely.

Both stores are now back, thank you. Rick will full explanation be posted in this thread?

[Rick Wilson]

Re: Site and Support Portal not responding

I will post a full recap in a new thread later this evening or tomorrow and I'll link to this.

[Rick Wilson]

Re: Site and Support Portal not responding

Rick, how should we test for the sql errors. I have run through a test order on the sites and haven't seen anything but I just want to make sure I am not missing anything.

If you can successfully run a test order, you're good to go.

[marshallw]

Re: Site and Support Portal not responding

Awesome, that's what I figured. Have a good afternoon guys, Thanks for the hard work!!

[Mike521w]

Re: Site and Support Portal not responding

We just realized that our automated cron tasks are gone, for all three of our sites. Anyone else notice the same issue? I called and opened a ticket with support. I imagine this would impact everyone

[Rick Wilson]

Re: Site and Support Portal not responding

Can you post a ticket number for me, I'll have someone look.

[Mike521w]

Re: Site and Support Portal not responding

sure thanks Rick, ticket number YPT-420-36996

[wcw]

Re: Site and Support Portal not responding

I just checked my cron tasks and they are all still there.