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  • SMS Notifications

    Has anyone worked with or implemented an SMS order notification, for shipping updates? Was curious what is out there and might be easily plugged into Miva and the new workflows / order queues.

  • We've done front side SMS integrations (Order Confirmation). Could easily be extended to include shipping. Cost varies with actual scope of project, but it's fairly reasonable.

    Pretty much any developer/integrator could facilitate this if you want it done. (It's a little complicated for just posting to the forum). So if you're serious about this, i'd post a message on the work for hire boards. Oh, if you add a budget you can live with, you're likely to get a faster/better response.
    Bruce Golub
    Phosphor Media - "Your Success is our Business"

    Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
    phosphormedia.com

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    • Thanks Bruce! Wasn't sure if there was a semi-easy way to implement into Miva. Didn't know what kind of 3rd party fees and vendors are involved also. Was mainly curious to see how many people may have done it, or use it, and what that looked like for their store in terms of both implementation and possible sales increase / customer satisfaction.

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      • Here's one implementation that's 'in the wild'

        https://theworkwearstore.com/

        This uses a service called "Red Oxygen" to provide the SMS. There's a Custom Order/Customer Field that holds the phone number. Then, in the Confirmation email template, it's a simple test for a value in that Custom Order field which fires off the Red Rocket API call to send the message. So, presumably, all you'd need for Shipment updates/tracking is to add that code to the Shipment Notification Email Template.
        Last edited by Bruce - PhosphorMedia; 07-05-19, 01:41 PM.
        Bruce Golub
        Phosphor Media - "Your Success is our Business"

        Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
        phosphormedia.com

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        • Ah okay, what I would want is possibly a little more involved, like a "Sign Up For SMS Alerts" button that sends specific template emails that are customized for SMS (120 characters, etc). Would this still be fairly simple?

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          • The only issue with that scenario is how the messages get triggered. If this is more for promotional efforts (i.e., sales, events, etc)...probably better just to collect the phone numbers in a simple form then find a bulk emailer (like Constant Contact) that supports SMS. That being said, if its SMS only, you could:

            Use a web form to collect the phone numbers into a file
            Use a simple web page template (under User Interface)
            Put the SMS Integration code from RedOxygen into the page.
            Call that page with the message you want to send when you want to send the messages.

            It would require a bit of SMT Coding knowledge, but not much.
            Bruce Golub
            Phosphor Media - "Your Success is our Business"

            Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
            phosphormedia.com

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            • Non-promotional at all. I just want to be able to send them their tracking # and link to their SMS, and then an update when it's been delivered (scan by carrier) ideally. We used to do that with eMail from shipstation and had a lot of success. People would call and say "I got an email my package was delivered but I don't have it"; found out a lot of the time it was carrier misdelivery or the carrier hiding it on the porch, deck, etc. Helped us stay one step closer and ahead to the customer.

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              • So, it the emails are triggered my actions in the miva admin, you just add the (in the case of Red Oxygen) the single line API call to their messaging system, wrapped in the conditional that they have given you a cell phone number.
                Bruce Golub
                Phosphor Media - "Your Success is our Business"

                Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                phosphormedia.com

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                • Originally posted by Bruce - PhosphorMedia View Post
                  So, it the emails are triggered my actions in the miva admin, you just add the (in the case of Red Oxygen) the single line API call to their messaging system, wrapped in the conditional that they have given you a cell phone number.
                  Interesting to note, a client just read this thread yesterday and asked us to add an SMS message to his phone that sends a brief message whenever an order comes in. They do low volume, HIGH order value (2 to 10K)...but it was an interesting idea.
                  Bruce Golub
                  Phosphor Media - "Your Success is our Business"

                  Improve Your Customer Service | Get MORE Customers | Edit CSS/Javascript/HTML Easily | Make Your Site Faster | Get Indexed by Google | Free Modules | Follow Us on Facebook
                  phosphormedia.com

                  Comment

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