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    Shipping Module Recommendations Please

    Hi! I'm transitioning from a separate order manager to using Miva exclusively, and I need to add a shipping module to create labels in a way that's more streamlined than Miva's built-in options for UPS and USPS. I've been researching ShipWorks, ShipStation, and ShipRush, but I would love to hear recommendations or warnings from actual users.
    Thank you for taking the time!

    #2
    We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.
    Last edited by William Davis; 05-13-20, 11:21 AM.
    Thank you, Bill Davis

    Comment


      #3
      Thank you William! I'm not familiar with Miva's fulfillment system, and besides PrintQ, I haven't found anything about it in the help docs. Can you point me in the right direction to learn more?
      Thank you!

      Comment


        #4
        Unfortunately, Miva's fulfillment is not documented as well as one would wish (https://docs.miva.com/reference-guide). Fortunately, you can get great support here and from Tech Support.
        Thank you, Bill Davis

        Comment


          #5
          We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.

          Hi William - we've been using miva w/shipworks for many years as well. Even with the newest shiwporks module, our order "status" in miva does not get updated when an order ships (we have actions set to do so in shipworks). Does yours work properly? Or did you require any customization for this to work? Calls to miva and shipworks support has provided advice and tips for troubleshooting, but they both have always seem befuddled over the yrs.

          Comment


            #6
            Originally posted by x2jones View Post
            We've been using ShipWorks forever and a day (about 15 years), they are great! We've tried a few times to switch to Miva's fulfillment system, but they are not quite there for us yet. But you should give them a chance. They might be able to meet your needs. We've been meaning to give them another try.

            Hi William - we've been using miva w/shipworks for many years as well. Even with the newest shiwporks module, our order "status" in miva does not get updated when an order ships (we have actions set to do so in shipworks). Does yours work properly? Or did you require any customization for this to work? Calls to miva and shipworks support has provided advice and tips for troubleshooting, but they both have always seem befuddled over the yrs.
            We've never been able to get ShipWorks to update Miva, and yes we have tried on more than one occasion.

            This is one of several reasons we would like to eventually switch to Miva's solution besides cost.

            My biggest issue with Miva's solution is their postage UI. It does not appear they sought input from store owners during the project scope phase. It's a shame, I don't think it would take much to improve it.
            Last edited by William Davis; 02-02-22, 12:18 PM.
            Thank you, Bill Davis

            Comment


              #7
              Originally posted by William Davis View Post

              We've never been able to get ShipWorks to update Miva, and yes we have tried on more than one occasion.

              This is one of several reasons we would like to eventually switch to Miva's solution besides cost.

              My biggest issue with Miva's solution is their postage UI. It does not appear they sought input from store owners during the project scope phase. It's a shame, I don't it would take much to improve it.
              Hi William, Thanks for the reply. An update on our end - after clues provided by Doug at miva and shipworks support - we finally got the status updates working! It involved old module cleanup, updating the module itself (download from shipworks.com) and updating shipworks here: Manage > Stores > choose your Store > Store Settings >Online Order Status > choose Miva Merchant 5 PR (built-in) .

              We're still huge fans of shipworks even though there might be a couple hiccups here and there connecting w/miva. Shipworks support is excellent (even after they got bought out by stamps) so I might suggest giving them a shot at fixing your issues before ditching them altogether.

              Comment


                #8
                Originally posted by x2jones View Post

                Hi William, Thanks for the reply. An update on our end - after clues provided by Doug at miva and shipworks support - we finally got the status updates working! It involved old module cleanup, updating the module itself (download from shipworks.com) and updating shipworks here: Manage > Stores > choose your Store > Store Settings >Online Order Status > choose Miva Merchant 5 PR (built-in) .

                We're still huge fans of shipworks even though there might be a couple hiccups here and there connecting w/miva. Shipworks support is excellent (even after they got bought out by stamps) so I might suggest giving them a shot at fixing your issues before ditching them altogether.
                Are things still going along swimmingly for you? I had a store owner that needs to update to MM10 and has some concerns that have been brought to their attention.
                Leslie Kirk
                Miva Certified Developer
                Miva Merchant Specialist since 1997
                Previously of Webs Your Way
                (aka Leslie Nord leslienord)

                Email me: [email protected]
                www.lesliekirk.com

                Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                Comment


                  #9
                  Originally posted by lesliekirk View Post

                  Are things still going along swimmingly for you? I had a store owner that needs to update to MM10 and has some concerns that have been brought to their attention.
                  No problems that we have noticed. Can you elaborate on what the problem is?
                  Thank you, Bill Davis

                  Comment


                    #10
                    Originally posted by William Davis View Post

                    No problems that we have noticed. Can you elaborate on what the problem is?
                    The store owner has not yet updated to MM10 and has been given a heads up by Shipstation that there could be issues - nothing more than that.
                    Leslie Kirk
                    Miva Certified Developer
                    Miva Merchant Specialist since 1997
                    Previously of Webs Your Way
                    (aka Leslie Nord leslienord)

                    Email me: [email protected]
                    www.lesliekirk.com

                    Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                    Comment


                      #11
                      I'd suggest using a Dev Store to test.
                      Thanks,

                      Rick Wilson
                      CEO
                      Miva, Inc.
                      [email protected]
                      https://www.miva.com

                      Comment


                        #12
                        Originally posted by Rick Wilson View Post
                        I'd suggest using a Dev Store to test.
                        Already have - first thing I suggested
                        Leslie Kirk
                        Miva Certified Developer
                        Miva Merchant Specialist since 1997
                        Previously of Webs Your Way
                        (aka Leslie Nord leslienord)

                        Email me: [email protected]
                        www.lesliekirk.com

                        Follow me: Twitter | Facebook | FourSquare | Pinterest | Flickr

                        Comment


                          #13
                          I will be using ShipStation and updating to 10, so I'd be interested to know how it turns out. Thanks!

                          Comment


                            #14
                            This was about ShipWorks (I believe), ShipStation works fine with 10 (although so does ShipWorks). We have a brand new integration launching in the next couple weeks for ShipStation as well.
                            Thanks,

                            Rick Wilson
                            CEO
                            Miva, Inc.
                            [email protected]
                            https://www.miva.com

                            Comment


                              #15
                              Shipworks does update Miva order status for us when the item is shipped... If you're doing this manually try doing it twice by right clicking>update store> upload shipment details (and repeat)
                              Not sure why that is but once I finally decided to set up the rule so it automatically updates when a tracking number is entered it works just fine.
                              Mark Hood
                              Vermont Gear

                              Comment

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