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  • authorize.net down

    Several customers reporting this over the past half hour during checkouts:

    Unable to authorize payment: Error reading from '
    https://secure.authorize.net/gateway/transact.dll': Invalid HTTP response
    David Hubbard
    CIO
    Miva
    [email protected]
    http://www.miva.com

  • Re: authorize.net down

    Thank you. I tried updating our Transaction Key in case it had somehow expired, but this does not fix the issue. I mention this to save others time in trying this.
    Last edited by Rick Wilson; 02-25-09, 07:13 AM.

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    • Re: authoirze.net down

      Anyone know when their support opens so we can call them? Or do they have a status website like payflow?
      David Hubbard
      CIO
      Miva
      [email protected]
      http://www.miva.com

      Comment


      • Re: authoirze.net down

        I've had a report that a site not using Miva Merchant is not having this issue...
        David Hubbard
        CIO
        Miva
        [email protected]
        http://www.miva.com

        Comment


        • Re: authoirze.net down

          I am experiencing this issue as well. I am currently trying to get a response from AuthNet to see what is going on.

          Comment


          • Re: authoirze.net down

            From Live Chat Support on Authorize.net
            At this time we are getting reports from Meva Merchant with this error. We have escalated this issue on and are working with Meva to correct the issue. You will need to contact Meva Merchant's customer support to find more on this error.
            I am assume this affects MIVA Merchant too ;)
            Last edited by klassic; 02-25-09, 05:20 AM.
            Unemployed

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            • Re: authoirze.net down

              They also claim that the problem is on Miva's end and they do not have any more information.
              Unemployed

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              • Re: authoirze.net down

                Interesting how they're working with Miva when no one is there yet this morning. :)

                It's not the request itself that is failing, I'm able to make a connection successfully to https://secure.authorize.net/gateway/transact.dll via a MivaScript file that just makes web requests, so it's something deeper than that which occurs after the real transaction data is sent.

                May end up being a Miva issue but seems odd that all stores, regardless of version, would break at the same time last night without authnet changing something.
                David Hubbard
                CIO
                Miva
                [email protected]
                http://www.miva.com

                Comment


                • Re: authoirze.net down

                  Our last successful transaction was 10:38 pm Central time. Luckily customers can still use their credit cards on PayPal even without an account. I have posted a message on our payment selection page to inform customers of the problem and how to get around it by selecting PayPal as the payment type.
                  Unemployed

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                  • Re: authoirze.net down

                    Having the same issue, and with our bad luck we relaized it a bit late, and missed a bunch of orders at night.

                    We live and learn no doubt.

                    Authorize.net better fix this problem, because they have been extremely reliable over the years, and their system works excellent (used to).

                    Comment


                    • Re: authoirze.net down

                      My theory on what has happened is that authorize.net changed something last night around 10 to 10:30 PM EST that has resulted in a new response code being sent back to Merchant after a successful request. For example, if it's just using normal HTTP status codes, there are eight pre-defined codes in the 200-series of success codes, but if Merchant was only expecting a specific one, such as 200 and nothing else, and they started sending a different one, that could cause the failure.

                      I've been in touch with someone at Miva and they are looking into it now, 7 AM out there.
                      David Hubbard
                      CIO
                      Miva
                      [email protected]
                      http://www.miva.com

                      Comment


                      • Re: authoirze.net down

                        I spoke with Authorize.net...they say it is a MIVA problem.

                        Does anyone know if the "MIVA folks" are looking into this?
                        Joe Gargiulo
                        Pinewood Pro

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                        • Re: authoirze.net down

                          Just to support the specificity of the problem, we use Stone Edge to manage orders and it is not having any trouble processing transactions through Authnet.


                          Paul
                          Paul

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                          • Re: authoirze.net down

                            We have reached out to the CEO and others below at Authorize Net regarding this issue. We are currently waiting to hear back from Authorize Net. Anyone experiencing this issue please open up a ticket with our support team ([email protected]).

                            Support can also be reached via phone at 866-284-9812 x3.
                            Wayne Smith
                            Miva Merchant Support Manager

                            Comment


                            • Re: authoirze.net down

                              We've had customers switch to AuthNet recently due to the Payflow Pro issues of a few weeks ago. Unfortunate timing.

                              Our customers are reporting that AuthNet is in fact blaming "Miva" for the issue, so I hope this is identified fairly soon.
                              --
                              CybrHost Corp. - http://www.cybrhost.com/ - [email protected]
                              +1-866-300-MIVA - Professional Miva & E-Commerce web hosting services.

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