authorize.net down

[chia0367]

Re: authorize.net down

Does anybody have an idea as to when this will be resolved?

The clock is ticking.
So is the cash register.

[steveschumes]

Re: authorize.net down

Does anyone know if switching to simple validation requires deleting all batches as well as orders?

[Brandon MUS]

Re: authorize.net down

Does anyone know if switching to simple validation requires deleting all batches as well as orders?

You don't switch, you add. Here are the steps that Miva gives:

To enable Credit Card with Simple validation
1) Log into the administration of Miva Merchant (Version 5 users go directly to step 3)
2) expand Stores and expand your store name
3) click directly on Payment Configuration (Payment settings in version 5)
4) Click on the active link for Authorize Net (blue link above the list of modules)
5) Remove the available credit card methods (Visa, Mastercard and such) and hit Update
6) Click on the "Modules" link (to the left of the active Authorize Net Payment Services v3.1).
7) Enable Credit Card with Simple Validation by checking the open box to the left and hit update (lower right).
8) Click on the active link for Credit Card with Simple Validation and remove any methods (Visa, MasterCard, American Express or Discover) that you DO NOT wish to accept.

The one caveat is that once you enable this payment method and receive an order, you cannot delete this module.

[Rick Wilson]

Re: authorize.net down

UPDATE:

We're in the final testing stages of an updated module. I'll post the module here as soon as I have it.

[GDesigns]

Re: authorize.net down

Thanks Rick

[kayakfishingstuff]

Re: authorize.net down

Thank you very much, waiting patiently for an updated module.

We are very appreciative that you're keeping us updated via this thread.

[Eric]

Re: authorize.net down

Rick,

Is updated module also going onto the update wizard? Or will this be a manually update to download from here/patches page?

Also is status same for Miva 5 and Miva 4 module or is priority on Miva 5 1st?

Thanks!
Eric

[Rick Wilson]

Re: authorize.net down

Eric,

Good questions. The 4 module is a higher priority that getting the update wizard ready (which will take about a day). So right now here's the priority list:

1. Put out the updated 5 module via Support, Forums and Hosts
2. Put out the updated 4 module via Support, Forums and Hosts
3. Put the 5 module in the Update Wizard (may not happen until next week)

In the meantime Authorize.net is in the process of rolling back, so at some point today our fix will be optional but still recommended.

[Jonathan-Driftwood]

Re: authorize.net down

The caveat is there for sure - but only until you delete the orders used by the Simple Credit Card module. Once they have been processed and removed, Merchant's need for the module is no longer there.

Once AuthNet fixes their error(s), you will have to reverse the steps to disable the cards used by the SCC module and then re-enable them in the AuthNet module. The SSC module will run 'piggyback' until the orders it took in are deleted, then it can be disabled back to oblivion.

And don't know if it was mentioned - but you really ought to only make the payment module changes AFTER you have put your store in maintenance mode during the transition.

Jonathan

You don't switch, you add. Here are the steps that Miva gives:

The one caveat is that once you enable this payment method and receive an order, you cannot delete this module.

[Eric]

Re: authorize.net down

Rick,

Thanks for the very fast reply! I think I speak for all in saying we all feel your pain and appreciate Miva's rapid response to this problem!

Problems will occur and its judged on how companies respond to those problems.

All the best to you and the staff.

Thanks
Eric

[Jonathan-Driftwood]

Re: authorize.net down

Hey Rick - does that mean the new/updated module will accommodate the changes implemented before the rollback? Will it cover when they do it again?

Jonathan

Eric,

Good questions. The 4 module is a higher priority that getting the update wizard ready (which will take about a day). So right now here's the priority list:

1. Put out the updated 5 module via Support, Forums and Hosts
2. Put out the updated 4 module via Support, Forums and Hosts
3. Put the 5 module in the Update Wizard (may not happen until next week)

In the meantime Authorize.net is in the process of rolling back, so at some point today our fix will be optional but still recommended.

[Rick Wilson]

Re: authorize.net down

Hey Rick - does that mean the new/updated module will accommodate the changes implemented before the rollback? Will it cover when they do it again?

Precisely. They will eventually roll this API change back out and this will cover stores when they do that (hopefully next time they'll warn us).

[Jonathan-Driftwood]

Re: authorize.net down

Warning of a payment gateway change? Perish the thought. Where else can we all find such a wonderful source of early morning adrenilin?

Jonathan

Precisely. They will eventually roll this API change back out and this will cover stores when they do that (hopefully next time they'll warn us).

[traver]

Re: authorize.net down

They did this about 3 or 4 weeks ago with the CIM API as well...broke some of my code, and I had to scramble to modify the sent parameters...

nice of them to warn anyone when they do those sort of changes.

Tim.

[Jeff - Wolfpaw Hosting]

Re: authorize.net down

Rick, what change did Authorize.net make that broke everything? I guess you must know since you're writing a module to address it.