Junk Customers

[ocpxc02]

The majority of our rejections are also due to empty responses and it is affecting actual customers trying to complete orders. We get a number of calls from customers who are seeing the error message we present when reCaptcha fails during checkout. There are very few rejections due to an actual score below the configured threshold.

Paul

[rbuelna]

I am still lost down this rabbit hole - maybe someone can throw me (us) a carrot.

"Empty reCaptcha response"


this means that no recaptcha token was sent in the request

-Likely spam / bots



A bot or spammer could be directly calling that action from their own server, rather than loading the page / triggering the action there. If JS is disabled, then it would also do that because we use js to hook into the form and inject the recaptcha token.

Under normal circumstances, this is the flow: User view the page. Page loads and our JS finds the form data configured in the recaptcha settings. If found, it hooks the submit (overwrites it so it can make its own request and then trigger the submit). User triggers a form submit. reCAPTCHA blocks the submit, triggers the recaptcha response token generation, receives the token, inserts the token in the form as a hidden input and then triggers the original submit. In that case, the server sees the recaptcha data, makes the validation request to google, and then acts on the response.

That is the info I received a while back from one of our developers.

Let me know if that helps.

Warm Regards

[lesliekirk]

lesliekirk Did you ever find out about the Empty reCAPTCHA response?

That is the only message in our log. I just implemented the module 3 days ago and when I review the reCAPTCHA log, the only response logged is Empty reCAPTCHA response. It is coming from the LOGN or EMPW actions.

Thank you in advance -
Valerie

I am still lost down this rabbit hole - maybe someone can throw me (us) a carrot.

[pmlvalerie]

lesliekirk Did you ever find out about the Empty reCAPTCHA response?

That is the only message in our log. I just implemented the module 3 days ago and when I review the reCAPTCHA log, the only response logged is Empty reCAPTCHA response. It is coming from the LOGN or EMPW actions.

Thank you in advance -
Valerie

[Nick]

Viscott You can change the action on the form to ICST and the form will still work: https://docs.miva.com/miva10/referen...ows%20customer

The ICST action is what the default Shadows template uses and that has been confirmed to work correctly.

[Bruce - PhosphorMedia]

fair enough, never used miva's recaptcha implementation. the standalone is still form id (at least the last one i did). what's interesting to me is that on one of our client's that i just happened to have open, the form action for ACAD is "ICST" (unless its to also create a wish list, then its "ICST,IWSH,MAWL".

don't know if that helps at all.

[Viscott]

reCAPTCHA V3.0 is Form Action


Screenshot 2023-10-20 130652.png

[Bruce - PhosphorMedia]

ok, its still early for me, and i'm trying to cut down on caffeine, but i thought recaptcha worked on form ID not action.

[Viscott]

reCAPTCHA Version 3 does not work on Colossus on the Customer Add Page ACAD the form action is UCST. Anyone have a new ACTION Configuration for that form and page?

[dtlyme]

ok. I will get my developer to add it to his list!!

[Kent Multer]

Yes, I thought something like that might happen. You may need an experienced developer who can do the "surgery" on the database to finish uninstalling the module. As a work-around you can try deactivating the module; that may keep it from interfering with your day-to-day operations.

[dtlyme]

Yes seems to be that module. I don't use coupons anymore so will delete and see if that resolves it! Thank you Kent!

Edited to add that I get this warning when I try to uninstall that module:

ErrorModule 'Coupon Redemption' is in use by one or more orders, and cannot be removed. Module 'Coupon Redemption' is in use by one or more Store Morph Items. The store has been configured not to allow removal of modules used by Store Morph Items. Below is a list of the Items that reference Module 'Coupon Redemption' and the pages on which they are referenced: Item 'couponrd': Your Eliza B & Leather Man Ltd Order has Shipped (EMAIL_SHIPMENT_SHIPPED) Shopping Cart (BASK)

[Kent Multer]

Excuse me for guessing, hope I'm not way off ... I think the filename, couponrd.mvc, is the old coupon module by Emporium Plus, right? The "table doesn't exist" error message suggests that something went wrong with it; maybe you tried to uninstall it and were only partly successful.

Hope that's helpful --

[dtlyme]

Here is the code I get when I try and delete just one junk customer:

Miva Merchant returned an invalid response.
Function: CustomerList_Delete
Response: Runtime error in mm5/5.00/modules/fulfill/couponrd.mvc @ [0000006f:0000009c]: couponrd.mv: Line 11009: MvQUERY: mysql_stmt_prepare: Table 'dev_elizab.s02_CouponPoints' doesn't exist
{
"success": 1,
"processed": 1
}

[dtlyme]

ok - I installed the v3 reCAPTCHA module - thank you all for that suggestion. I also tried a version of Bruce's approach and went to customers and did an advanced search just on the state of Alaska (AK) as it seemed that most of the bot junk was under that state being the first choice. I am getting a run-time error when I tried to delete the junk customers. Can anyone help with this issue?