Production Release 8 Bugs

[lniepoth]

Re: Production Release 8 Bugs

I'm in Production on the UPS Ready Tools tab in the Shipping settings. Is that where it would be in test mode? Yes, the popup label window says Preview behind it.

[Rick Wilson]

Re: Production Release 8 Bugs

Yep, did that, Java is working fine but still nothing. I can even print the preview label screen to the thermal printer, but can't get the actual label to load for printing.

If your label says Preview on it when you're printing to Zebra, are you sure you're not in Test mode?

[lniepoth]

Re: Production Release 8 Bugs

Yep, did that, Java is working fine but still nothing. I can even print the preview label screen to the thermal printer, but can't get the actual label to load for printing.

[Eric S]

Re: Production Release 8 Bugs

I am using a Mac to do updates on a Miva Merchant 5.5 Production Release 8 Update 6 store. I can't get the global header to update when I click that button after loading a previous version. I have tried in both Chrome and Safari so its not just the browser. I am able to make updates to pages or the message so its not all update buttons. Really bizarre bug but need it fixed as I can't make updates currently.

[wsmith]

Re: Production Release 8 Bugs

lniepoth,

Having the same/similar problem printing. Label preview window opens and button says "loading" but doesn't load. Tried in Chrome and IE, got the same thing. Thermal printer works fine on the UPS website. Java problem? I did upgrade the Java and then rebooted everything, cleared caches. Still same problem

You can also run this Java applet test to make sure Java is working properly.

http://www.java.com/en/download/testjava.jsp

Wayne

[Rick Wilson]

Re: Production Release 8 Bugs

Your problem is going to be different than her problem. Her issue is about configuring a Mac to print Raw ZPL.

You might try downloading FireFox and seeing how it goes on a fresh install, otherwise I'd say open a ticket.

[lniepoth]

Re: Production Release 8 Bugs

Having the same/similar problem printing. Label preview window opens and button says "loading" but doesn't load. Tried in Chrome and IE, got the same thing. Thermal printer works fine on the UPS website. Java problem? I did upgrade the Java and then rebooted everything, cleared caches. Still same problem

[wsmith]

Re: Production Release 8 Bugs

Here is what I have from Development regarding the print drivers for Mac.


MacOS Configuration

The Miva Merchant label printing applet requires a raw printer queue be configured on MacOS. Attempting to print with a printer configured using the available Zebra drivers will be unsuccessful.

1. Ensure that the printer is connected to the computer and powered on.
2. Within a terminal window, run lpinfo -v and note the port displayed for the printer being configured.
3. From the MacOS system being configured, open http://localhost:631 in a web browser. It may be necessary to enable the CUPS Web Portal on the computer, in which case instructions to do so will be displayed in the browser. If prompted, the login and password are the same as the MacOS user credentials.
4. View the Administration tab and click Add Printer.
5. Enter any name for the printer and the port noted from the output of lpinfo -v above and press the Continue button.
6. Select Raw for Make and press Continue.
7. Ensure that 'Raw Queue 'is selected for Model and press the Add Printer button.
8. The printer is now configured and will appear in the Miva Merchant printer drop-down list.

More detailed instructions with screenshots may be found in the jzebra Raw Printer setup instructions.

Thanks,

Wayne

[Rick Wilson]

Re: Production Release 8 Bugs

There's special instructions for using a Mac, I'm sure that's the issue. I'll get those posted ASAP.

[coca cola]

Re: Production Release 8 Bugs

Tried it on Safari, Chrome and Firefox (on a Mac) no joy - hit the print button and nothing happens

[Rick Wilson]

Re: Production Release 8 Bugs

On your PATR problem you should open a support ticket.

On your Printing, have you tried it in another browser?

[coca cola]

Re: Production Release 8 Bugs

Zebra label printer can print fine from other program including UPS worldship.

Also the attributes worked correctly until upgraded and the PATR page was working fine also.

[Rick Wilson]

Re: Production Release 8 Bugs

Second issue is for products with attributes - if you select the attribute from the drop down menu and then try to add to button you get the warning "Attributes in Bold are required". Select it then and it is ordered correctly. Also photo is not showing up correctly although it is the same code as with PROD where it does show up correctly.

These sound like template/configuration issues are were more than likely not related to the upgrade at all.

[Rick Wilson]

Re: Production Release 8 Bugs

So if you have an old label that you generated using PDF or JPG, then you won't be able to print those via Zebra and the printer drop down will not show up.

If the printer drop down shows up, then it was created as a ZPL and you won't be able to print to a Laser Printer.

It's not possible to go back and forth.

You should open a support ticket and they'll help you troubleshoot why it's not printing. The first thing I would ensure is that you can print to your Zebra print from another ZPL capable program. If you can't then then problem is with your Printer Driver/Configuration and there's nothing we can do to help.

[coca cola]

Re: Production Release 8 Bugs

Just upgraded to 8-8 to be able to use the Zebra label printer - can pick it off the printer list, but nothing happens - no label will print. Then it can't print to regular laser printer either. Some of the orders came up with the original print button and no printer selection drop list and those can be printed on the laser printer. Once the drop down list shows up with a PREVIEW on the label, nothing can be printed. HELP!

Second issue is for products with attributes - if you select the attribute from the drop down menu and then try to add to button you get the warning "Attributes in Bold are required". Select it then and it is ordered correctly. Also photo is not showing up correctly although it is the same code as with PROD where it does show up correctly.