Miva Merchant 5 Bugs?

[Vic - WolfPaw Computers]

1. This is not a bug. This is how Merchant has always operated.

2. What do you mean does not complete. What happens? Do you get an error? If so, what error?

3. What exactly is the problem with the seraching?

Difficult to give you answers when you're so vague about what is wrong.

1. export products to flat file does not include attribute. stock level or track inventory this information is critical

2. export products to flat file, include categories does not complete

I have 2300 products, I have checked all product codes for spaces and special characters.

I also have a problem with search, it fails in store but works in admin
I have not altered the search page

[dsisaacs]

export products to file

2. export with categories does not complete...
miva 5 creates the file, begins to export, exports 20 of 2300 records and stalls. the format for record 21 is identical to record 20. I downloaded and opened the file in excel with no errors, just short on data.

export of products works fine except for the data I think should be included i.e. inventory levels, attributes, and tracking.

call me crazy but I would like to be able to select to export the same information that I can import.

Is there way to export the current product inventory levels?

[ILoveHostasaurus]

2. export with categories does not complete...
miva 5 creates the file, begins to export, exports 20 of 2300 records and stalls. the format for record 21 is identical to record 20. I downloaded and opened the file in excel with no errors, just short on data.

export of products works fine except for the data I think should be included i.e. inventory levels, attributes, and tracking.

What happens when you run the export? Does it tell you completed, blank screen, internal server error, etc.? And what platform (i.e. Windows, linux, etc.) is this on?

[Vic - WolfPaw Computers]

There is currently no way to export the product inventory levels.

However, if you are using MySQL for your backend, you could write a very simply MySQL query to pull the inventory levels.

[dsisaacs]

when I run the export
I create a new file name
select all products
select include category list
file format is import products from flat file

1 minute later
The page cannot be found

The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.Please try the following:

• <LI id=list1>If you typed the page address in the Address bar, make sure that it is spelled correctly.
  <LI id=list2>Open the www.artstampn.com home page, and then look for links to the information you want. <LI id=list3>Click the [IMG]res://C:\WINDOWS\system32\shdoclc.dll/back.gif[/IMG] Back button to try another link.
• Click [IMG]res://C:\WINDOWS\system32\shdoclc.dll/search.gif[/IMG] Search to look for information on the Internet.

HTTP 400 - Bad Request
Internet Explorer


this time I got the first 3 records only

[Vic - WolfPaw Computers]

This is probably related to your search issue.

You're host has you on an overcrowded server and the global timeout set far too low.

They are also probably running MIVA Engine 5.04 and you are using mivasql for your database API.

[Mark1045]

Add to basket

Production Release 2
MIVA Engine v5.04
Database API: mysql
All upgrades applied.

When I have multiple users checking out, the "add to basket" feature takes a long time to reload the product page and often does not add or increase quantity even after several clicks.

[Mark1045]

Inventory Tracking

It appears that this is happening only on products that have inventory tracking activated and are down to the last item. Since I was testing, I did not pay attention to the fact that the product I added to the basket was being removed from the category page.

[godogo]

Of course this HAS to happen when I get a sudden surge of hits/orders on my site - but all of a sudden the order confirmation screen on my site comes up blank when people order. So then the customer tries to order again and they end up with multiple orders. What's weird is that sometimes the duplicate order notification email comes to me with a blank order for $0.00, or I get duplicate orders with the same order number. I am receiving the correct initial order however - but the customer doesn't know this, so I'm getting scores of confused emails from customers.
This problem seems to have happened after I performed a routine Miva upgrade. I can't remember what the upgrade was for, but it could have been for my payflow pro module. My payment gateway insists the problem isn't with them, and my web host initially said the same, but now they are trying to locate the problem. So far there has been no success. I am REALLY frustrated about this. Any clues or insight would be much appreciated.

[Vic - WolfPaw Computers]

What is the URL to the store?

Of course this HAS to happen when I get a sudden surge of hits/orders on my site - but all of a sudden the order confirmation screen on my site comes up blank when people order. So then the customer tries to order again and they end up with multiple orders. What's weird is that sometimes the duplicate order notification email comes to me with a blank order for $0.00, or I get duplicate orders with the same order number. I am receiving the correct initial order however - but the customer doesn't know this, so I'm getting scores of confused emails from customers.
This problem seems to have happened after I performed a routine Miva upgrade. I can't remember what the upgrade was for, but it could have been for my payflow pro module. My payment gateway insists the problem isn't with them, and my web host initially said the same, but now they are trying to locate the problem. So far there has been no success. I am REALLY frustrated about this. Any clues or insight would be much appreciated.

[godogo]

What is the URL to the store?

http://www.yellowman.com

[Vic - WolfPaw Computers]

Are you running Merchant 5 on MIVA Engine v5.04 with Merchant API: mivasql?

[godogo]

Are you running Merchant 5 on MIVA Engine v5.04 with Merchant API: mivasql?

Yes. That's exactly it.

[godogo]

Now my web host is telling me that the only way to fix my problem might be to reinstall Miva!!! What a nightmare! I refuse to accept that solution. They also tell me that it often takes days for Miva to respond to any questions, so I have to be prepared to wait. I can't wait.

[Vic - WolfPaw Computers]

That is wrong.

They have installed v5.04 of the MIVA Engine which has known bugs that cause mivasql stores to run MUCH slower. Re-installing will not do a thing.