Miva Merchant 9 Bugs

[diana]

Re: Miva Merchant 9 Bugs

Hmmm, it's working fine now in FF, no longer doubling menu. But I'm also getting an error pop-up on the main Utilities page causing the page to be blank while it tries to load. Looks to be r/t custom fields. Maybe that is causing a problem.
Screenshot at http://agardenplace.com/miva/graphic...ties_error.jpg

Modules under Utilities > Sub-menu are: Google Wallet ( Disc), Show Baskets, Sort Categories and Products, Coupon Utility, Delete PayPal Tokens, Addendum (not using), Template Data Field, Rate This (not using),Tool Kit, Restock Shelves, Image Mgmt, FedEx Close Service, Faux Order, Easy Acct, Lost & Found Orders, Got To Page.

[Eric Foresman]

Re: Miva Merchant 9 Bugs

Hi Diana

I am not able to reproduce what you are seeing, what modules do you have installed that add items to the Utilities > Sub-menu?

Thanks
-Eric

[diana]

Re: Miva Merchant 9 Bugs

Not sure if this is a bug.
Utlilities > Sub-menu list is doubled in Mozilla FF. Same thing within the Payment sub-menu screen. (Desktop & Large Screen)
Looked fine in Chrome.

[whona]

Re: Miva Merchant 9 Bugs

Ahh, I see now. It triggers when you tile side by side as well with other browser windows. And that little folder at the top has the different subcategories that disappear as well.

Sokath, his eyes uncovered.

No more Shaka, when the walls fell.

[Rick Wilson]

Re: Miva Merchant 9 Bugs

That's not a bug as your screen height is triggering low resolution mode. However we're going to add Search into that mode and were considering making it optional.

[whona]

Re: Miva Merchant 9 Bugs

We've dug in and identified an underlying issue that causes memory issues in "Low Resolution Navigation Mode". Specifically people using Firefox or IE where the internal heigh of the screen is 640 pixels or less, switch to "LRNM". When in that mode, in those 2 browsers performance degrades immediately (both scrolling and loading).

The long term fix will come in 9.0001 but we have pushed out a "hotfix" remotely that should solve the problem in most use cases immediately even without 9.0001.

I found that the missing navigation elements (Search, subsection categories, etc) will appear on my laptop in Internet Explorer once I disable the Favorites bar. They also appear if I switch from 100% to 75% in the zoom level.

[SteveG]

Re: Miva Merchant 9 Bugs

There's a bug that's something to do with the European Tax settings that's appeared after updating to 9.

Anyway our store is based in New Zealand and our NZ customers weren't able to move past the customer info page, or update their account, and probably create an account, kept getting an error message with nothing highlighted.

However we were still receiving a few orders, all from overseas which are tax free, indicating it was something to do with the tax settings.

I remove NZ from the VAT country settings to see if that would allow progress but it didn't. The only other country references are the store owner and registration setting, so I changed the store owner country to Nepal (never had an order from there) and now NZ and other countries can progress through...


Ticket ID: DVI-772-66249

Just checking this further as there is a tax required field in the store detail fields, however turning that off didn't allow me to revert to back to our correct country code, since the update, in the customer fields an extra VAT Tax field had appeared in bold signalling a required field, seems this could be what's tripping this up. (I've comment this out now in our store if anyone checks)

[cburtram]

Re: Miva Merchant 9 Bugs

Not sure if this is a bug but images manually uploaded to the image directory via FTP don't show up in the add images pop up window(in product creation page) and as far as I can tell there is no place to manually enter the file path to the image.

[cburtram]

Re: Miva Merchant 9 Bugs

Getting the following error when using the search bar(page specific one) under utility settings > custom fields

mysql_stmt_prepare: You have an error in your SQL syntax; check the manual that corresponds to your MySQL server version

Also can't select and delete full text entered in the top search bar. It let you select the full text but when you hit delete it only deletes the last digit of the string.

[Rick Wilson]

Re: Miva Merchant 9 Bugs

We've dug in and identified an underlying issue that causes memory issues in "Low Resolution Navigation Mode". Specifically people using Firefox or IE where the internal heigh of the screen is 640 pixels or less, switch to "LRNM". When in that mode, in those 2 browsers performance degrades immediately (both scrolling and loading).

The long term fix will come in 9.0001 but we have pushed out a "hotfix" remotely that should solve the problem in most use cases immediately even without 9.0001.

[Rick Wilson]

Re: Miva Merchant 9 Bugs

lisafer,

Is that an Emporium Plus module? If so open a ticket, we'll figure it out for you.

[lisafer]

Re: Miva Merchant 9 Bugs

Any thoughts as to why my Sort Products by Category v5.03 module isn't working? I've entered my VALID license number three times and nothing.

Also, is there a way to see just the products assigned to a category rather than than all the products?

I am thrilled that wrap text is an option on the product pages, but there's other stuff that's going to drive me to drink.

[Gordon - Phosphor Media]

Re: Miva Merchant 9 Bugs

What is your Administration Session Timeout set to? Domain Settings -> Domain Details -> Timeouts.

Jim:

Admin timeout is set to 240 minutes. However, I notice that it typically takes much less than an hour - maybe 20-30 minutes - before my session appears to die and I am presented with the login.

I originally thought it had something to do with the Simplenet dev sites setup, but it occurs much more frequently with Merchant 9.

Interestingly, last night I left myself logged in, went to the tab this morning, got the login (as expected - longer than 4 hours), and was presented with a login. No 'zombie' session.

[Jim McCormick]

Re: Miva Merchant 9 Bugs

On our dev site, I just hit the multiple/additional license issue - but I was not signed in.

Earlier this morning I was signed in to the admin via Chrome browser (latest 64 bit Windows). I left for a few hours without signing out. When I returned, I opened that tab again and was directed to the admin login, and when I just tried to login, I got the warning and it showed two usernames (me) and two IP addresses (mine). I was able to kick myself out, but this doesn't seem right.

What is your Administration Session Timeout set to? Domain Settings -> Domain Details -> Timeouts.

[Rick Wilson]

Re: Miva Merchant 9 Bugs

Got it, keep an eye on it, obviously for some reason it didn't log you out.