authorize.net down

[ILoveHostasaurus]

Re: authorize.net down

In the meanwhile, since it's a timeout, I'll also contact the webhost (WestHost), to see if they have experienced a DNS issue, which could explain a timeout.

Do you know the specific error that is seen at checkout when this occurs?

[ibemiked]

Re: authorize.net down

David, we are also having the MD5 HASH error. They payments are going through, but the order never gets created or registered with MIVA Merchant. We took out the field for the time being, but are obviously concerned that this may cause other issues. What Exactly is this 'feature' for authorized.net doing?

[ILoveHostasaurus]

Re: authorize.net down

David, we are also having the MD5 HASH error. They payments are going through, but the order never gets created or registered with MIVA Merchant. We took out the field for the time being, but are obviously concerned that this may cause other issues. What Exactly is this 'feature' for authorized.net doing?

In theory the MD5 hash is used to ensure the data being sent has not been corrupted (unrelated to encryption) but for whatever reason it has never worked reliably; we've always told customers to not put anything in that box and it should always work without anything there.

[ibemiked]

Re: authorize.net down

Okay great, I am assuming the issues 'Per' is having are unrelated then... thanks.

[Jim McCormick]

Re: authorize.net down

We found a bug in the way that md5hash handled the address of customers. If the customer had a comma in their address it would reject the order in Merchant but would authorize the card in Authnet. We have fixed this bug and have tested and are now releasing newer modules, v4.2403 and v5.5005. Here are the links:

v4.2403 - https://support.smallbusiness.miva.c...nloaditemid=50

v5.5005 - https://support.smallbusiness.miva.c...nloaditemid=49

[ILoveHostasaurus]

Re: authorize.net down

Since the release of the fixed version 4 module, we've had several customers report occurrences of 'duplicate order' errors when customers are submitting their card info; there used to be a check box to discard failed order id's but that is gone; is there a chance that feature was intended to have been built in but was left out?

[Rick Wilson]

Re: authorize.net down

Let me find out.

[LBS]

Re: authorize.net down

Anybody else getting the error below? Been happening since Sat. morning.

Unable to authorize payment: Unable to open URL 'https://secure.authorize.net/gateway/transact.dll': Connection Timed Out
Unable to authorize payment:

We're on Miva 5, also tried updating the Authorize.net module and that didn't help either. Our host tried "pinging" them, etc. and said it seems Authorize.net is down.

[K Series Parts]

Re: authorize.net down

just tested and it worked for me at 8:05 AM MST

[ILoveHostasaurus]

Re: authorize.net down

Our host tried "pinging" them, etc. and said it seems Authorize.net is down.

Authorize.net blocks ping traffic so that is normal.

[ILoveHostasaurus]

Re: authorize.net down

Just FYI, appears they are down again this morning; two other threads about it in the mm4 and mm5 sections of the forum; their website is down too....

[Ksaluzzi]

Re: authorize.net down

Thank you David for letting us know. I also want to add if anyone has the Authorize.net badge on their page, to comment it out so it will not slow down your page load. The code in Miva to comment code is

%COMMENT% text %COMMENTEND%

[Ecentral]

Re: authorize.net down

Power Outage all Authnet services are down for several hours

[TotalVac]

Re: authorize.net down

authorize.net's website is down and I hae been trying to call their 877-447-3938 number. A recording comes on that sasy we are closed for the week-end and then it hangs up.

We are unable to process credit cards.

[TotalVac]

Re: authorize.net down

Thanks, for the updates. I have been trying to get through to their 877-447-3938 number but it is disconnected. Don't they have generators for back-up power?