Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

[lesliekirk]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Ditto on the dev environment! Check with your host, most Miva Merchant savvy hosts will be able to get this set up for you right away.

[Gnathon]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Here's what my host (OLM) has to say:

Thank you for contacting support.
We do not support setting up any development environments for Miva setups. We can give you direction on how to set up a subdomain if needed but you would have to set up the web content or anything else within it with your web developer. For the setting up of a development environment you would have to contact miva and their support.

Sounds like a game of "pass the buck" to me. Two questions:

1. Is this update mandatory?
2. What about my question about the compatibility checker? It just says "Install". Where does the check come into play?

-Nathan

[Rick Wilson]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Nathan,

1. It's mandatory if you want to be PCI Compliant
2. The compatibility checker runs prior to running the update, but they're not 2 separate steps.
3. You might consider moving to a host who is better equipped to support Miva Merchant and offers that service as part of their package.

[papi34]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Using PR7 and IMS Gateway

Modified an order a couple days ago to remove (i.e. cancel) one of the items that was discontinued. The new total was updated correctly as you would expect. Everything looked fine. I went to process the order today since the in-stock items shipped. Used the Legacy Method to capture the funds. I first made a point to check that the total was the correct (revised) amount....it was. Problem is that it actually captured the Full Amount from the original order - not the Modified Order. I needed to go into the IMS virtual terminal and Void the transaction and re-run it manually for the correct amount. Good thing I caught it or I'd have an unhappy customer.

[lilnittany]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

We recently updated our store to PR7 and now 'import products from flat file' is not working with inventory settings. How it has been in the past is that we have our inventory general settings set to track inventory, track out of stock products, track low stock levels and hide out of stock products (these are all 'checked' on the general inventory settings). The default numbers are always 0.

When we import products we import these fields - '1' for 'track product inventory', and then a number of 1 or greater for 'current stock levels'. After the import if you looked at the individual products settings it had track inventory checked with a # for the stock level and 'track low stock level', 'track out of stock levels' and 'hide out of stock products' are all set to 'default'.

Since the upgrade this no longer works.... here is what is happening now.

Now what happens is the first product in the import works just fine. All products after that now have 'no' set for 'track low stock level', 'track out of stock levels' and 'hide out of stock products'. What this does is keeps the products visible so people are ordering them and completely screwing our fullfillment center up.

I have tried creating a new flat file with options specifically set for 'track low stock level', 'track out of stock levels' and 'hide out of stock products'. I have tried 1, Yes, yes, Default and default. No matter what I put these fields are not modified and these options stay as 'no'.

Right now I have to go back to every product I import and manually change these fields and obviously that is not time effective. Any resolve for this or a work around?

m

[wsmith]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

papi34,

Using PR7 and IMS Gateway

Modified an order a couple days ago to remove (i.e. cancel) one of the items that was discontinued. The new total was updated correctly as you would expect. Everything looked fine. I went to process the order today since the in-stock items shipped. Used the Legacy Method to capture the funds. I first made a point to check that the total was the correct (revised) amount....it was. Problem is that it actually captured the Full Amount from the original order - not the Modified Order. I needed to go into the IMS virtual terminal and Void the transaction and re-run it manually for the correct amount. Good thing I caught it or I'd have an unhappy customer.

If you remove an item from an order that has already been authorized, you'll need to issue a partial refund for the item if available. If you add an item to an existing order, you'll need to authorize the additional funds. The capture function will capture the amount that has been authorized. You can see the authorized amount when viewing an order via manage orders just under "Payment". Contact our support team if you need further clarification.

Thank you,

Wayne

[papi34]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

If you remove an item from an order that has already been authorized, you'll need to issue a partial refund for the item if available. If you add an item to an existing order, you'll need to authorize the additional funds. The capture function will capture the amount that has been authorized. You can see the authorized amount when viewing an order via manage orders just under "Payment". Contact our support team if you need further clarification.

Thank you,

Wayne

I'm fairly certain that the authorized amount under "Payment" was reduced after I canceled one of the items. That is why I was surprised when IMS captured the full amount that was originally authorized.

[wmgilligan]

Product export does not email attachment...

Not sure if this has been reported before, or isn't a problem elswhere, but I have checked on two sites (different servers), and exporting products to flat file - and emailing them. I get the email, but no attachment.

Poduction Release 7
Miva Merchant Engine v5.06
Database API: mysql


I have not - as you can see - updated to 5.08 yet.
Bill

[ILoveHostasaurus]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

You will need to upgrade to 5.08 and wait for the patch coming out most likely this week.

[skepticwebguy]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

I just noticed that my PR7 store isn't reducing inventory when products are purchased. I've set up inventory variants, but I also inadvertently had set an inventory level in the inventory tab too (thinking that was necessary).

I've sold lots of the products in question, yet my inventory variants haven't change d at all!

Shouldn't the inventory decrease as soon as someone adds the item to their basket (and for sure once someone has actually purchased an item that had inventory variants)?

[alphatect]

ORDS Order Status Page - Not working with 2 Toolkit Functions, NOT ISNULL, Pay Method

I noticed that some functions aren't working for me on the ORDS Order Status Page.

For one, Toolkit's Order Subtotal function isn't working for me on ORDS. Though it's still working for me on the INVC Page using:

<mvt:item name="toolkit" param="subtotalorder|ordersubtotal" />
<mvt:item name="toolkit" param="currencyformat|formatted_subtotal|ordersubtotal" />
&mvte:global:formatted_subtotal;

I checked ORDS using Storehelper and found the variable "g.formatted_subtotal" is indeed available to the page - but with a value of "0" (when it should be "50" on this particular order).

The other Toolkit function not working for me is the Country option - for displaying the name of the country rather than the two-letter code. On INVC, it's still working using:

<mvt:item name="toolkit" param="country|ccode|order:ship_cntry" />
&mvte:global:ccode;

On ORDS, it's just giving me a blank. I checked ORDS using Storehelper and found the variable "g.ccode" is not available - although it is available on INVC.

Another problem is that "NOT ISNULL" is not working for me on ORDS. This statement tells the Company line not to display if the customer didn't enter a Ship Company or Bill Company:

<mvt:if expr="( NOT ISNULL order:ship_comp ) OR ( NOT ISNULL order:bill_comp )">
<tr>
<th>Company:</th>
<td>&mvte:order:ship_comp;</td>
<td>&mvte:order:bill_comp;</td>
</tr>
</mvt:if>

It still works on INVC, but on ORDS the Company line is not displaying at all - even if the customer entered a Company. I think this suggests that NOT ISNULL is just being ignored?

One other thing. It would be nice if the Payment Method field was available for ORDS (and ORDH also) - variable "g.Order:PAY_DATA". When an accounting clerk is going thru the invoices - trying to determine if they have been paid or not, it can save a lot of time for him/her to have the Payment Method known. That tells him/her where to look to see if each invoice is paid.

Thanks!
Kyle Creasy, Alphatect

[wcw]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Try <mvt:item name="toolkit" param="country|ccode|l.all_settings:order:ship_cnt ry" />

The order subtotal is only going to work on INVC page.

[Jim McCormick]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

I just noticed that my PR7 store isn't reducing inventory when products are purchased. I've set up inventory variants, but I also inadvertently had set an inventory level in the inventory tab too (thinking that was necessary).

I've sold lots of the products in question, yet my inventory variants haven't change d at all!

Shouldn't the inventory decrease as soon as someone adds the item to their basket (and for sure once someone has actually purchased an item that had inventory variants)?

Where are you looking to see inventory decrease? You do need to go into the Inventory tab to turn on Track Inventory but to see your variant inventory levels you need to go into Inventory Variants and then click on Edit Inventory. I just went through a lot of testing with this and my variant inventory is getting depleted.

[skepticwebguy]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

Where are you looking to see inventory decrease? You do need to go into the Inventory tab to turn on Track Inventory but to see your variant inventory levels you need to go into Inventory Variants and then click on Edit Inventory. I just went through a lot of testing with this and my variant inventory is getting depleted.

I'm looking at the inventory variants tab. My inventory is not being depleted when it is ordered. I just launched a sale and have now oversold 2 discontinued products and am having to monitor orders manually now until I resolve this.

I had track inventory checked on the inventory tab until this morning. It didn't make any difference. So, I turned it off this morning, thinking that was the problem. even with track inventory turned on, my inventory wasn't depleting with each order.

[skepticwebguy]

Re: Miva Merchant 5.5 PR7 (Wombat) Bugs/Issues

When I am looking at inventory variants, there is a column called "Quantity". That number isn't changing. But, when I check variants and click Edit Inventory, I see completely different numbers there. So, what is "Quantity" referring to?