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Production Release 8 Bugs

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    Re: Production Release 8 Bugs

    Has anyone successfully gotten their Zebra printer to work with 8-8 labels on a Mac? We've installed and reinstalled using the exact description of how to make a raw printer in MacOS, but nothing works and we are desperate to be able to print labels today.

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      Re: Production Release 8 Bugs

      Yes I have personally got it running on my iMac and printed and shipped with those printed labels. I followed the exact instructions we gave you via support.
      Thanks,

      Rick Wilson
      CEO
      Miva, Inc.
      [email protected]
      https://www.miva.com

      Comment


        Re: Production Release 8 Bugs

        Is there any way to roll back to be able to use the laser printer?

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          Re: Production Release 8 Bugs

          Yes, you'll need to void the zebra labels you've generated, then turn off print to zpl in the shipping settings and then regenerate the labels without zpl.
          Thanks,

          Rick Wilson
          CEO
          Miva, Inc.
          [email protected]
          https://www.miva.com

          Comment


            Re: Production Release 8 Bugs

            Here's one...

            Shipping rules/restrictions. You can export it, but you can't import it.

            Which means, you have to edit 3 different databases to get that data into the system.

            Not sure if this is a bug, intended functionality, or other.

            But darn does it ever need fixing.
            Last edited by VictoryCommerce; 11-23-12, 11:05 AM.

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              Re: Production Release 8 Bugs

              You can import them.
              Thanks,

              Rick Wilson
              CEO
              Miva, Inc.
              [email protected]
              https://www.miva.com

              Comment


                Re: Production Release 8 Bugs

                Really?
                Import Products From Flat File

                ...does not have the shipping fields in any of the drop-down boxes.

                Is there another utility?

                I am using...
                Miva Merchant 5.5
                Production Release 8 Update 8
                Miva Merchant Engine v5.17
                Database API: mysql

                Comment


                  Re: Production Release 8 Bugs

                  You're likely using the legacy imports. Make sure you're clicking the word import and not expanding the + next to it.
                  Thanks,

                  Rick Wilson
                  CEO
                  Miva, Inc.
                  [email protected]
                  https://www.miva.com

                  Comment


                    Re: Production Release 8 Bugs

                    Originally posted by Rick Wilson View Post
                    If your label says Preview on it when you're printing to Zebra, are you sure you're not in Test mode?
                    Not in Test mode in the UPS Ready Tools. Is there some test mode somewhere else? When I unclick Use Thermal Printer, the old regular printing of labels still works but when I click Use Thermal Printer, I just get a Preview of the label and the Loading button, which doesn't change to allow printing. Any other suggestions? Which driver do I need for the Zebra?

                    Comment


                      Re: Production Release 8 Bugs

                      Still haven't gotten helped with the Zebra printer on a Mac issue - we've followed the MacOS Configuration a dozen times with CUPS and it still won't print in Miva - anyone got it to work that could help us?

                      Comment


                        Re: Production Release 8 Bugs

                        Is your mac fully up to date? If you're willing to give me remote access, I'm willing to try tomorrow to walk through the steps I did on my end to make my iMac work.
                        Thanks,

                        Rick Wilson
                        CEO
                        Miva, Inc.
                        [email protected]
                        https://www.miva.com

                        Comment


                          Re: Production Release 8 Bugs

                          We are using OS 10.6.8 with iMacs on a MacPro server. Would be very happy to have your help! Nothing I've tried has worked.

                          Comment


                            Re: Production Release 8 Bugs

                            Email me and when I get back in the office tomorrow I'll see if I can help.

                            I'm not sure what you mean iMacs on a Mac Pro server, but that's ok.
                            Thanks,

                            Rick Wilson
                            CEO
                            Miva, Inc.
                            [email protected]
                            https://www.miva.com

                            Comment


                              Re: Production Release 8 Bugs

                              I also just realized you said 10.6.8, which is two generations ago. I'm not convinced it'll work on an OS that old, we only tested with Mountain Lion which is 10.8+
                              Thanks,

                              Rick Wilson
                              CEO
                              Miva, Inc.
                              [email protected]
                              https://www.miva.com

                              Comment


                                Re: Production Release 8 Bugs

                                Originally posted by coca cola View Post
                                Still haven't gotten helped with the Zebra printer on a Mac issue - we've followed the MacOS Configuration a dozen times with CUPS and it still won't print in Miva - anyone got it to work that could help us?
                                Have you tested with a label that was generated with our UPS Online Tools module? Looking at the ticket I see an example order that has a shipping method from the Viking Coders UPS module which cannot generate a Zebra label.
                                Jim McCormick
                                Miva Merchant Support
                                866-284-9812

                                https://www.miva.com

                                Comment

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