Miva Merchant 10.00.x Bug Reports

[Rick Wilson]

FYI the new Sendlane Module is now available in the App Store: https://apps.miva.com/sendlane-for-miva.html

[Eric Foresman]

Eric, it was the same product. I’m currently away, but I can test further next week

Hi Psydde

i was able to reproduce this issue and i have filed a bug for it. the root cause is an orphaned InventoryProductCounts record on the Original product you copied. if you turn on inventory for that product it will probably display twice at runtime too.

that said, if you turn on and then off inventory for that product it should clear the orphaned record and any copies you make after that will be free of the issue.

hope this helps and thanks for letting us know about this.

-Eric

[delcorsets]

@ Psydde

i still have not been able to reproduce the issue you are seeing, were you able to reproduce that with every product in the catalog, or was it three times with that one product?

-Eric

Eric, it was the same product. I’m currently away, but I can test further next week

[Eric Foresman]

Eric, product copy is also not generating the URI for the new item. Do you know when this BUG will be fixed?

Hi Zinbar

we do have a bug on that issue and it is currently slated to be fixed in mm10.01.02

@ Psydde

i still have not been able to reproduce the issue you are seeing, were you able to reproduce that with every product in the catalog, or was it three times with that one product?

-Eric

[Eric Foresman]

Eric Foresman I've been able to replicate this bug, and I've figured out how to get rid of the "phantom product".


1) I select Copy Product from product detail screen

2) I re-name the product and product code in the modal window to be unique

3) After creating the copy I check the category page on the live site and see just one instance of the newly created/copied product.

4) I check “Track Inventory” under the Inventory tab for the newly created product (the origin product did not have Track Inventory checked)

5) I re-load the category page on the front end of the site and now the phantom product appears.

6) I un-check the Track Inventory checkbox, reload the category page on front end of site, and the phantom product goes away.

7) I can now check the Track Inventory box again and this time the phantom product does not reappear.

I've tested this 3 times with the same outcome each time.

Seems like a bug.

Hi Psydde

thanks for the detailed steps to reproduce.

however this did not happen when i tried it in my test store.

this is happening for every product in your catalog?

-Eric

[Zinbar]

Eric, product copy is also not generating the URI for the new item. Do you know when this BUG will be fixed?

[delcorsets]

Hi Psydde

Just so that I am understanding this correctly, after copying the product, you see two additional versions at runtime, but only the intentional copy in admin?

If so, then I think I have seen something like this before when there were duplicate records on the inventory tables.

I recommend crating a service ticket, and asking support to check the database records for your copied product.

Hope this helps.
-Eric

Eric Foresman I've been able to replicate this bug, and I've figured out how to get rid of the "phantom product".


1) I select Copy Product from product detail screen

2) I re-name the product and product code in the modal window to be unique

3) After creating the copy I check the category page on the live site and see just one instance of the newly created/copied product.

4) I check “Track Inventory” under the Inventory tab for the newly created product (the origin product did not have Track Inventory checked)

5) I re-load the category page on the front end of the site and now the phantom product appears.

6) I un-check the Track Inventory checkbox, reload the category page on front end of site, and the phantom product goes away.

7) I can now check the Track Inventory box again and this time the phantom product does not reappear.

I've tested this 3 times with the same outcome each time.

Seems like a bug.

[Eric Foresman]

Copy Product Creating a Second Copied Product?

I'm using Miva's new Copy Product feature to copy a product, and it's resulting in the copy and also a duplicate copy product. I can't seem to find the "duplicate copy" in the catalog to remove it, and I can't seem to figure out what's causing it to happen.. I've created other copies successfully without this issue.

Firm Molded Bra Cup - White is the copied (and duplicate) product shown below:

Screen Shot 2021-07-14 at 11.05.11 AM.png

Hi Psydde

Just so that I am understanding this correctly, after copying the product, you see two additional versions at runtime, but only the intentional copy in admin?

If so, then I think I have seen something like this before when there were duplicate records on the inventory tables.

I recommend crating a service ticket, and asking support to check the database records for your copied product.

Hope this helps.
-Eric

---edit---

guess i should have refreshed the page before posting, im glad you were able to clear the issue, but i am curious on how the product got into that start.

[delcorsets]

Copy Product Creating a Second Copied Product?

I'm using Miva's new Copy Product feature to copy a product, and it's resulting in the copy and also a duplicate copy product. I can't seem to find the "duplicate copy" in the catalog to remove it, and I can't seem to figure out what's causing it to happen.. I've created other copies successfully without this issue.

Firm Molded Bra Cup - White is the copied (and duplicate) product shown below:

Screen Shot 2021-07-14 at 11.05.11 AM.png

After a little testing I found that the duplicate appeared when I started Tracking Inventory on the copy. When I unchecked the Track Inventory box the duplicate disappeared. I was then able to re-check and start tracking inventory again and the duplicate did not reappear.

[delcorsets]

Copy Product Creating a Second Copied Product?

I'm using Miva's new Copy Product feature to copy a product, and it's resulting in the copy and also a duplicate copy product. I can't seem to find the "duplicate copy" in the catalog to remove it, and I can't seem to figure out what's causing it to happen.. I've created other copies successfully without this issue.

Firm Molded Bra Cup - White is the copied (and duplicate) product shown below:

Screen Shot 2021-07-14 at 11.05.11 AM.png

[Eric Foresman]

Here's one.

When adding a product to an order in the admin, the products won't pull in the attributes unless you attached a customer account to the order first.

You can't just fill in a customer's info to get the attributes to populate. you actually have to attach a customer's account.

Our customer service team noticed this new behavior on Monday. The situation they're in is they frequently price an order for a customer over the phone by creating an order in the admin, and then collect the name/address/info if the customer chooses to go ahead and place the order. They're not always in a position to start with a customer account.
Screenshot 2021-07-07 102851.pngimage.png

Hi Mark,

Thanks for letting us know about this, I have filed a bug for this issue.

Many thanks
-Eric

[Mark Stephens]

Here's one.

When adding a product to an order in the admin, the products won't pull in the attributes unless you attached a customer account to the order first.

You can't just fill in a customer's info to get the attributes to populate. you actually have to attach a customer's account.

Our customer service team noticed this new behavior on Monday. The situation they're in is they frequently price an order for a customer over the phone by creating an order in the admin, and then collect the name/address/info if the customer chooses to go ahead and place the order. They're not always in a position to start with a customer account.
Screenshot 2021-07-07 102851.pngimage.png

[Rick Wilson]

You have until the end of July to update, they should have their module updated long before then. We provided them detailed instructions on what they were doing improperly and how to fix it.

[William Davis]

The update from Sendlane isn't out yet, I think their goal is later this week. You should contact them about it

Thanks Rick, I am concerned about compliance issues since I am unable to update our store due to this issue.

[Rick Wilson]

The update from Sendlane isn't out yet, I think their goal is later this week. You should contact them about it