Miva Merchant 9.07.xx Bug Reports

[fastees]

I have facets working here: https://www.fastees.com/product-sear...est%20virginia

The auto suggestion and the facets will not display my strike through pricing using the discount_price module in Marketing.

I guess nobody else is having this problem. I did figure this out and hope it helps.

Price: <span style="color: #FF0004"><s>&mvt:product:formatted_base_price;</s></span>
<mvt:if expr="NOT ISNULL l.settings:product:customfield_values:discount_sal eprice:1">
Sale: <span style="color: #00B021">$&mvt:product:customfield_values:discount _saleprice:1;</span>
</mvt:if>

[Mark Hood]

Seems like a bug to me or I'm missing a control somewhere but faceted search shouldn't care about items with zero inventory when inventory is tracked. It creates faceted search options that do not have any actual displayable results. I'm also finding search to be excruciatingly slow on a large catalog for the dev site I have set up.

[lesliekirk]

Seems like a bug to me or I'm missing a control somewhere but faceted search shouldn't care about items with zero inventory when inventory is tracked. It creates faceted search options that do not have any actual displayable results. I'm also finding search to be excruciatingly slow on a large catalog for the dev site I have set up.

I wonder if the new Product List Caching has anything to do with this?

[dcarver]

MailChimp is not importing product images for us either. Also, the browser's native spellcheck doesn't seem to work in the new editor.

The MailChimp module only sends images that are associated with the configured MailChimp image types. On the configuration screen, if you do not have any image types selected, no images will be sent. If you have 2 images for product A and they are assigned image types of Front and Back, and you want both images to be sent, you need to select the Front and Back image types on the MailChimp configuration screen.

Are you doing this? Let us know and we can try and help you out further.

Thanks

[dcarver]

A couple things re: the MailChimp module. I've run a campaign, and I am getting e-commerce data showing in my MailChimp report. But the date/time field for each transaction in MailChimp is showing a date of December 31, 1969, 7:00PM. I'm wondering if there's a field that isn't being passed to MailChimp correctly. (Screenshot of my MailChimp e-commerce transaction report attached.)

Where do you go in MailChimp to see the dates being like that? All the customers listed were uploaded through the MailChimp module? I'll have to see if I can reproduce that.

I too am not seeing product images showing in the MailChimp reports. Product names are there. I'm wondering if Miva is providing MailChimp with an image field value as a URL and since I don't have that set up correctly if that's what the problem is there. Can someone from Miva comment on whether my assumption here is correct and, if so, which field in the product export file is the one being sent to MailChimp. It would be easy enough to populate that data in a spreadsheet and upload it to Miva if this is the case.

The MailChimp module sends product images as a URL to MailChimp. In addition, it only sends images that are part of the configured MailChimp image types. Product export does not export product associated images. It only does the legacy thumbnail image and legacy full-size image. The images that are sent to MailChimp are the images you add to a product via the Images tab on the edit product screen.

Let us know if you have anymore questions.

Thanks

[rguisewite]

Hey Jose,

Whew, you're on a roll with these suggestions and real world use cases! Keep them up, I don't mind the "whining". I'd rather create something people use and enjoy, than something that must be... tolerated.

Is this editor something Miva created or is it something that was taken from someplace else and built into Miva? I might look at some documentation some day.

Miva created from scratch (hence the smaller amount of features available in its initial release).

... if I edit a category header/footer, I don't see that option to get into the Rich Text Editor. Why can't I get to the Rich Text Editor on category header and footers?

In the current version, we only made the Rich Text mode available in areas where it is unlikely that template code would be used. We have some ideas for future versions that will hopefully broaden this and allow for other areas to utilize the rich text mode, but for the first release, we wanted to keep things a little more simple until the basic functionality was locked down with real world usage. The issue comes from how the browser will behave when non-html is entered. Currently, the rich text mode is mostly generating content based on the browser's interpretation of HTML (with some exceptions where we are doing custom handling). With template code, we get content that is in the template, but not necessarily displayed, or is pulling in content that drastically alters how the rendered template will look (think of a page template pulling in the product_display item). It is definitely on our list of things we want to support, but there is a lot of complexity behind it that could have broad negative side effects.

One example might be if I insert a new table of two columns and three rows and I want the first cell to be 35% width - I don't see how to adjust the width of a cell except add the table then adjust it by hand.
There is a Cell Properties but how would I adjust the width of a cell to 35%?
With the other editor I had adjusted the settings so that every time I inserted a table, the first column was always 35% (a popular setting for us) and I didn't have to make any adjustments.

I know the setting you're talking about. I have plans to add specific width adjustments to tables as well. (I actually have a fairly long list of "I want to implement such and such feature", but... you can go on adding and adding until the end of days, and we'd never get a release out ;) so we drew a line somewhere and are saving some stuff for future releases).

So, short answer, at this moment, there is no ability to modify the width of a table cell via the rich text editor. You'll have to go into source mode and add the width adjustment directly. I'll bump that up the list though, since I know someone specifically wants that feature.

I had also adjusted some settings in the other editor so that if I wanted to insert an image or PDF it filled in the first part with graphics/00000001/ so I would not have to type that every single time I wanted to insert an image then I would just fill in the rest of the path to the image.

Now to insert an image or PDF (or something else) I have to type that in every single time where I could make a mistake and waste lots of keystrokes. I adjusted the settings in the other editor so I never had to type in things like that - many things were prepoulated with what I was going to need the most often.

I'm curious how you... adjusted settings (you mention later down in the post that you found some settings files on the server and modified them). I'm not sure what that would look like in here. We have an image picker. It wouldn't work for your PDFs, but does allow you to upload or select images and auto-populates the image path for you. The image picker also lets you generate new images with different dimensions from existing images, so you don't have to be loading a large image that you're displaying at a smaller resolution.

I do have on my list of things to support, "snippets". These would let you add an infinite number of small (or large) snippets of text you reuse regularly, or want on hand for those times you don't use it regularly, but DO need to reuse it occasionally and won't remember for next time. That might be kind of in the direction you're going? You could have a "snippet" of an image tag or something (that would be in source mode), and it would fill out all the generic stuff for you and then you could just go in and change the filename.

I want to change the background color of a cell - I found how to do that but I sure don't know the RGB colors for the color we have now - where is that grid prepopulated with colors that I can just click the color/shade I want without having to now figure out some RGB code? Oh I see in our store we like #ccccccc so I have to type that in every single time?
The color picker box says "Drag color from preview here to save" I figured out how to do that now so maybe that will be good.

Yes, you found the "drag to save" feature. There isn't a "list of generic colors" to pick from, because I didn't know which colors would be most useful to add there, and didn't want to take up valuable space with unnecessary... stuff. You can change colors with a number of different methods though, either the input fields (rgb, hex, cmyk, hsb), or with the sliders for each of those types. The sliders correspond to the currently selected "mode" (noted by bold text). Setting focus to one of the inputs on the other types (CMYK, HSB, RGB) will change the sliders that are available. I have plans to add an alpha channel to the color picker, which may lead to a slight layout change to make things a little more clear. We'll see.

It I switch to look at the HTML source, it is much harder to read, many lines are all strung together in a long horizontal line (for some things) making it hard to read/look at and make adjustments by hand.

I've had this same thought/feeling as well. The problem is multi-fold though. First, when you adding/editing/making general changes in the rich text mode, the browser is handling most of the DOM changes (what later becomes the html code when we save), and it doesn't care what things look like on the back end, just that they look "correct" when rendered. So no white space, etc. We could attempt to do some code formatting and the like, but there are some cases where that could lead to incorrectly drawn things (one example is if you have something that needs very specific whitespacing, the tags shouldn't have white space nodes between them, or the layout could get thrown. This can happen with inline block elements with specific widths applied). Anyway, if we forcibly "cleaned up" the code to look nice, it could be breaking someone's layout. We may be able to add some sort of functionality in source mode where you can manually say "I want you to clean up my code and make it readable" with a warning that it could be introducing unintentional whitespace in the rendered template... I'll make a note to look into it.

Some of this is a learning curve but at the moment I see great inefficiency compared to what we had before.

I like to think of economy - how can I save typing, clicking, adjusting when I do the same things over and over again? How can I make my efforts more efficient?

Maybe the old editor is obsolete and if there is something better I would like to know what other folks are using (I thought everybody must be using the ADS module!)

I'll give it a chance anyway.

I definitely hear what you're saying, and I am all for making things quicker and more streamlined. Some of that stuff will just come from time (as in, it takes time to add features to something like this) and people like you pointing out what, in your work flow, needs some attention before it's just right. I can use it all day for my purposes, but my purposes differ drastically from yours, and yours from someone else, etc, etc.

With the new Rich Text Editor if I select an image I can't right click it and change the Properties like I used to but see I can change the URI and the Hover text but don't see how to change the alternate text for the image so I have to go back to source mode and edit the source manually to adjust the alt text behind an image?

The alt text is what would show up in a browser if somehow the image is missing and we think it is useful for SEO and if you leave it empty some SEO analyzers will report that as something that needs to be fixed so we use it all the time where we have no image that is missing the alt text behind it.

Most of the time the alt text for use is going to be as good as or the same the product description or the hover text - now I have to change that by hand in the source code?

I'm filing a bug to add this behavior in. Don't use the "Insert Hyperlink" dialog witht he URI and hover title stuff... that will make your image into a link, which I don't think is what you want. We should have some "Properties" behavior that allows you to, at the very least, set the Alt text. Anything else from your workflow that you find missing from the image standpoint? Resizing is there, but not much else in terms of properties on the image itself.

Anyway, all good things that you've pointed out. I filed a number of "Feature Request" bugs that will make it, at the very least, into the next major release. Some of them may appear in the smaller bugfix releases depending on severity, timing, etc. Thanks for all the info! I wish you'd used the beta so I could have had some of this feedback earlier! ;)

Ryan

[RTHOMASDESIGN]

The MailChimp module only sends images that are associated with the configured MailChimp image types. On the configuration screen, if you do not have any image types selected, no images will be sent. If you have 2 images for product A and they are assigned image types of Front and Back, and you want both images to be sent, you need to select the Front and Back image types on the MailChimp configuration screen.

Are you doing this? Let us know and we can try and help you out further.

Yes we made sure to select our applicable image types, but the images are still not transferring over to MailChimp. As far as the 1969 thing goes, I noticed the "MailChimp: Incremental Synchronization" original scheduled time had the year set to 1969. Not sure if that has anything to do with it.

On another note, we are switching from SendInBlue to MailChimp, I think it's extremelyimportant to note that you need to import your current subscriber list BEFORE importing Miva orders etc. We originally imported Miva orders first, and all of our contacts were marked as "transaction only" (meaning they could only receive transaction based emails). Importing our subscribers after Miva's import did not change the "transaction only" status. We had to go back, make a new list, import our subscribers and start the whole Miva process over again. We contacted MailChimp about this, but they said that Miva was not a partner integration, and we should contact Miva. But, he basically said we should at least try a new list first, and import subscribers before hooking up Miva.

[RTHOMASDESIGN]

Within MailChimp, looking at "connected sites", our site's URL is set as http://www.christmastraditions.com%7Ct/ with "%7Ct/" at the end. Could this have something to do with the images not working?

[joseibarra]

Some of the Rich Text Editor discoveries today:

I think I already mentioned that if you are editing a product page and click the hamburger icon (I guess that what they call it) there is an option to choose Rich Text Editor.

I need to edit a category header that has a table of two column wide and three rows deep.

If I'm editing the category header and click the hamburger icon there is no option to invoke the Rick Text Editor - so now what?

Wanting to give this RTE (Rich Text Editor) a chance I copied all the text (HTML) from the category header, created a product and pasted the HTML into the product description where the hamburger icon allows me to invoke the RTE.

I needed to delete the first column from the table - I don't see a way to do that (easy with the ADS WYSIWYG).

Then I wanted to cut/paste (click to select the image, Ctrl-X then Ctrl-V into the other cell) an image from one cell in the table into another cell - can't do that either.

So I used Dreamweaver to do what I wanted to do, and pasted that back into the category header.

Of course I never had to do any of this working around things or use Dreamweaver to perform what to me in the past have been simple and quick operations.

I don't see how Scot's Clicked is going to help me with things like this either.

Now I think that I'm going to have to spend a lot more time copying and pasted category headers/footers and more complicated product pages from Miva into Dreamweaver, adjusting and pasting back into Miva even for fairly simple operations like copying an image from one place and pasting it into another place. Of course I could just look at the HTML and figure out how to do it but there are too many ways to make mistakes that way if you can't "see" what the result looks like.

Things that used to take seconds to adjust are now going to take longer and especially if I have to now figure out if the RTE even as such a feature or not. I guess I'll assume the RTE does not have the feature and from now on I need and do everything in Dreameweaver or by hand.

Was the RTE implementation some attempt by Miva to reinvent a WYSIWYG editor?

Yes - I am keen for the option to disable this RTE and keep the ADS module but I guess I'll keep trying to make this RTE work somehow.

[Jim Cockerham]

The MailChimp module sends product images as a URL to MailChimp. In addition, it only sends images that are part of the configured MailChimp image types. Product export does not export product associated images. It only does the legacy thumbnail image and legacy full-size image. The images that are sent to MailChimp are the images you add to a product via the Images tab on the edit product screen.

Let us know if you have anymore questions.

Thanks

I know when I setup the new mailchimp module I was prompted for the image type. ( I can't remember if it was on the Miva side or the Mailchimp side) The only image type I use is "Main" which is what I selected. But I don't see any images either and all prices are $0.00.

[Jim Cockerham]

Just noticed something on the Mail Chimp side. The product images ARE there but they won't display because there is another blank image also, which shows up first. Every product has 2 images the blank (white) image and the proper one. You can see this by going into a campaign, Select to add a regular image which will pull up the "Content Manager". In the Content Manager on the left menu select the "Products" icon and you will now see your products (but all you see are names because the images are blank) . Select a product and then click the "View Details" button at the top of the screen. You will see the date the product was created and the images which are listed under "Product Variants". Can anyone else verify that it is not just my store ? Below is a screenshot...
mialchimp.jpg

[rguisewite]

I think I already mentioned that if you are editing a product page and click the hamburger icon (I guess that what they call it) there is an option to choose Rich Text Editor.

I need to edit a category header that has a table of two column wide and three rows deep.

If I'm editing the category header and click the hamburger icon there is no option to invoke the Rick Text Editor - so now what?

You mentioned this in the other post, and I mentioned in the response that the rich text part is currently only "allowed" in a few cases (product descriptions and custom field text areas at the moment). Therefore, it won't show up in the hamburger menu you're referring to in other places.

I needed to delete the first column from the table - I don't see a way to do that (easy with the ADS WYSIWYG).

This can be done by clicking into any cell within the column you want to delete, clicking the Columns menu button from the overlay menu that appears when a table cell is selected, and click the Delete Column option
Screen Shot 2017-10-20 at 12.11.34 PM.png

Then I wanted to cut/paste (click to select the image, Ctrl-X then Ctrl-V into the other cell) an image from one cell in the table into another cell - can't do that either.

I was able to do this without issue... We could be going about it two different ways though. If you're clicking ON the image, you will enter the image editor mode (which is currently just resizing/link editing). If you want to actually select the image element to copy and paste, click in the space to the right or left of the image, and drag your mouse over the image. Then do you cut/copy and paste into the other cell.

[joseibarra]

This Rich Text Editor thing got me thinking...

How can it be that I seem to be the only one having an issue with the ADS WYSIWYG editor suddenly being replaced - and this store suddenly being unable to perform the simplest kinds of edits that we routinely did prior to this update? Am I the only person using the ADS editor? And behind the scenes the ADS editor is really the fckeditor or nowadays might be the ckeditor:

https://www.drupal.org/project/fckeditor

This store is all I know about using Miva so when I came onboard here that is what was being used, that is what they showed me, here's how to do it, this is how they want things to look.

Every category in this store has a Header section that contains all the HTML specific to that category with formatting, text, bullets, images, links, PDFs and whatever else the store owner says is needed for that category. Every category is different. Some categories also have a Footer section with more HTML.

The store has 2500+ categories and each one has at least a Header section with sometimes a little HTML and sometimes a lot of HTML and we have been using the ADS module because it seems to have most everything this store needs and what we can't do there we do in Dreamweaver (but not very much). We add/delete/update new categories all the time.

Take a look at one category page:

http://www.touchwindow.com/c/Elo17XSeries.html

How long would it take you to put a category Header/Footer like that together with this RTE editor?

All that stuff is relatively easy (and quick) with the ADS editor - now I have to figure out how to do all that with this RTE editor and the RTE editor seems to have several limitations or I haven't figured out how to do things with it yet.

Each of the 35,000+ products also has customized HTML for the description - some is simple enough that it can be imported from a file but many are complex with images, links, etc.

Is there no other Miva user that is using this approach for categories and products?

It makes me wonder if this store is not doing something right all along in this store or not doing things like everybody else. Why is nobody else complaining? Whatever the reason that is the way this store works.

There is a Miva team in the process of converting this store to a ReadyTheme but I don't know when that will be finished.

Maybe things will be different then.

[William Davis]

I stumbled a little at first with the uninstalling/installing of Miva's MailChimp module due to some unexpected issues that came up that the documentation did not quite address, can't remember what they were.

I was also able to successfully connect to MailChimp via Miva's Admin, and was able to confirm our store list has sync from within MailChimp Admin.

Miva's MailChimp module installed the Newsletter Sign Up form in what appears to be the Global Header for Levels ReadyTheme instead of where it use to originally appear right before the Global Footer, it also needs to be styled (which that's okay), want to hide it temporarily until I get it where it belongs and looking how its supposed to, but was not able to find the code anywhere, not even using Miva's Template Find and Replace feature.

I also can't figure out how to configure Abandoned Cart email from MailChimp, I was not able to find information on the following:

1. Is there a particular Abandoned Cart email I should use?
2. Do I need to configure email Product Title and Price, urls, images, etc... content section? If so, how?
3. Do I need to configure the Return to Checkout email button? If so, how?
4. How would I test the feature is actually working from Miva and MailChimp?

If someone managed to get this thing to work, could you list the steps here, I am sure it could save more than one person several hours of frustration.

[dcarver]

Yes we made sure to select our applicable image types, but the images are still not transferring over to MailChimp. As far as the 1969 thing goes, I noticed the "MailChimp: Incremental Synchronization" original scheduled time had the year set to 1969. Not sure if that has anything to do with it.

You should probably open a ticket and so we can see what exactly is going on and why your images are not transferring. The 1969 issue for the original scheduled time wouldn't cause any issues with the date being transferred to MailChimp, but I'll make note of it so it's not misleading like that in future versions.

On another note, we are switching from SendInBlue to MailChimp, I think it's extremelyimportant to note that you need to import your current subscriber list BEFORE importing Miva orders etc. We originally imported Miva orders first, and all of our contacts were marked as "transaction only" (meaning they could only receive transaction based emails). Importing our subscribers after Miva's import did not change the "transaction only" status. We had to go back, make a new list, import our subscribers and start the whole Miva process over again. We contacted MailChimp about this, but they said that Miva was not a partner integration, and we should contact Miva. But, he basically said we should at least try a new list first, and import subscribers before hooking up Miva.

I'm not familiar with SendInBlue, but the reason you'd need to import your subscribers BEFORE is because our MailChimp module purposely sets customers to a transactional state. The reason behind this is because doing this WILL NOT override an existing subscriber's state. If we sent anything besides a transactional state, a customer that is imported but say never actually subscribed to your mailing list would then be subscribed which we wanted to avoid. From the sound of it, it appears to be working for you now, as far as your subscribers go at least?

Within MailChimp, looking at "connected sites", our site's URL is set as http://www.christmastraditions.com%7Ct/ with "%7Ct/" at the end. Could this have something to do with the images not working?

I logged into our MailChimp and it appears to be showing the same thing (but our images sync) so probably not the issue.