Mignon Faget - ERP Integration

Mignon Faget features an extensive array of unique jewelry inspired by the natural and man-made landmarks of New Orleans and Southern Louisiana. The jewelry is featured in local Mignon Faget galleries, exclusive resellers, and online.
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Business Needs

As Mignon Faget's multi-channel sales grew, so did the complexity of their business. The company needed a way to manage their manufacturing process and synchronize online and brick & mortar sales, including:

Real-time visibility of inventory across the supply chain (manufacturing, distribution, sales)
Funneling orders (web and in-store, retail and wholesale) into one system for processing and management
Offering online customers an in-store pickup option
Providing a gift certificate system so customers could use gift certificates purchased in-store for online purchasing (and vice versa)

Systems Integrated

As part of their recent enterprise ecommerce website re-design, Miva's professional services team leveraged Miva Enterprise Connect to sync Miva Merchant with Microsoft Dynamics NAV.

Microsoft Dynamics NAV is a global Enteprise Resource Planning (ERP) that provides businesses with financial & accounting management, supply chain, manufacturing & operations management, marketing, sales & service management, project management, multi-currency, and business intelligence & reporting insights.

Primary Data Touch Points

Order Data

Customer, Payment & Line Item Product Data
Order Updates

Adjustments, Tracking Numbers, Status, Backorders
Product Catalog

Inventory
Customer Updates

Addresses, Contact Info, Custom Fields

Results

As Mignon Faget's exciting multi-channel sales growth continues to expand, visibility into their supply chain and sales channels has become increasingly important. By integrating Miva Merchant and Microsoft Dynamics NAV, Mignon Faget has a true end-to-end multi-channel solution to handle their complex business processes.