Progress is a Partnership
Important Update about
Miva's Non-Compliance Policy

How we ensure that our community has access to the latest features and protection

Your Site, Your Way

With every new release, we strive to deliver the most sophisticated ecommerce features, performance, and protection available – but we never force updates on our member sites. While our cloud-hosted software updates are easy and safe to install, we offer all customers the flexibility to update at will.

In general, out-of-date software is the primary cause of security breaches. In keeping with the protocol set by the Payment Card Industry Data Security Standard (PCI-DSS), we recommend that our customers adopt updates within 90 days of release, and within 30 days of release for security-related updates.

Non-Compliance Fees

If you choose not to update after 90 days for general releases, or 30 days for security releases, we will assess a small monthly fee for non-compliance (NCF), at the rate of $50/month.

The purpose of this NCF is to encourage all customers to take advantage of the very latest feature upgrades and security enhancements, ensuring the best possible experience for your business.

Stay Up-To-Date

To easily avoid these fees and give your site the competitive advantage of our most recent releases, turn on "Check for Updates" here.

Find Out How

The update process is designed to be quick and hassle-free. You can read full documentation about updating here, or contact Miva support at any time. We thank you for your continued support.

Technical Assistance Center 800-608-6482
[email protected]


Click here to read the full Software Maintenance & End of Life policy.

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Miva believes that all online businesses should have access to a scalable ecommerce platform that can meet their unique business requirements. Miva offers PCI compliant ecommerce, hosting, and custom website design and development solutions. Miva customers have processed over $100 billion in online sales since 1997.

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Contact Us

Support: 800.608.MIVA

Main: 858.490.2570

Email: [email protected]

Receive Tips & Updates

Copyright © 2018 Miva, Inc - All Rights Reserved

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