We regularly release updates to our software (the "Miva Software"), to add new features, improve performance, and enhance security ("Updates"). Customers may choose when to install Updates on their licensed copy of the Miva Software ("License") but are advised that operating outdated software can pose significant security risks, particularly concerning credit card data. To safeguard against unauthorized access, the Payment Card Industry Security Standards Council (PCI SSC) requires merchants secure their digital infrastructure, and maintaining up-to-date software is a critical component of this requirement. To align with PCI security standards and ensure software integrity, Miva customers must install Updates to their License within ninety (90) days following release of a general software Update, and within thirty (30) days following release of a security-related Update.
Any previously released version of the Miva Software still in use more than ninety (90) days after the latest general Update to the Miva Software, or more than thirty (30) days after the latest security-related Update to the Miva Software, will be considered "Non-Compliant" with this Policy; and any version of the Miva Software that has been Non-Compliant for more than ninety (90) days shall be considered "End-of-Life." No further Updates will be released for End-of-Life versions of the Miva Software, and technical support for End-of-Life versions cannot be guaranteed.
To encourage compliance with this Policy, customers will be assessed a monthly fee for each Non-Compliant License, as applicable:
Only one of the above fees will apply to a License at any given time. These fees apply to any active License, whether the associated website is live, in development, or no longer in use. A License is considered active unless it has been deactivated by Miva due to subscription expiration or termination under the customer's agreement with Miva.
Last updated: September 9, 2026