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“Ensuring that we know who those end users are, and what’s important to them, allows us to design better features that make their lives easier and their businesses stronger”
Miva’s VP of Professional Services and Customer Success Megan Stillerman speaks on changing customer demands and expectations for mobile apps and customer experience in this article from E-Commerce Times, published July 27, 2021. Read more: Commerce Apps and CX: Designing for Engagement
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