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Mignon Faget was named the winner of the 2014 Blades Ecommerce Award for Best Feature at the Blades Ecommerce Awards, on March 6, 2014. Mignon Faget was given the honor for its customized returns page.
Mignon Faget’s customized returns page allows customers to return the products within 30 days. It allows customers to start the return online and custom print a UPS return shipping label right from their home printer. Mignon Faget wanted to create an exceptional shopping experience online for customers, and one way to do this was to provide an easy way for customers to exchange or return their product. After seeing similar functions on large corporate department store websites, Mignon Faget wanted to replicate that kind of high-level customer service as a small-medium business, while keeping it simple and easy to use.
“A person who has no technical background should be able to generate and print a label. We believe we accomplished this with our new return label feature,” said Mignon Faget.
The UPS label generator has filled a huge need for customers, and the Mignon Faget customer service team is also very pleased with the ease of operation of this user-friendly tool.
“We’ve done so much customization on our site with Miva,” said Faget, “such as: integration with our POS systems for order fulfillment and inventory, custom printing of UPS return labels, automatic scheduling of product imports, and our ‘add a chain’ feature and swatches for product pages are some stand outs. Miva Merchant was very flexible to help us get to where we wanted to go.”
The Blades Ecommerce Awards was held in conjunction with MivaCon 2014, Miva Merchant’s 14th annual user conference, at The Hyatt Regency in La Jolla, California.
Noted New Orleans artist and designer Mignon Faget creates jewelry designs reflecting the history, nature and architecture of her native environment. Each handcrafted object of adornment is designed in her New Orleans studio and made in America. For more information about Mignon Faget, please visit http://www.mignonfaget.com.
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